Medical Airlift Communications Supervisor
UW CODE AND REPRESENTATIVE GROUP
18086 (SEIU Local 925 Supervisory)
BASIC FUNCTION
Within the Airlift Northwest Communications Center at Harborview Medical Center, oversee the day-to-day operations through supervision of a staff of medical airlift communications specialists who coordinate air/ground transport for emergency medical care, and ensure triage of local and interstate medical flights, ground transport and medical team confirmation.
DISTINGUISHING CHARACTERISTICS
Under general direction of the Customer Service Manager – Airlift Northwest, with delegated authority, interview and recommend selection of medical airlift communications specialist applicants, train new employees, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary action.
Coordinate the daily operations of the Communications Center at Airlift Northwest involving supervision of ALNW staff with different employers.
This position is a working supervisor, required to work one scheduled twelve (12) hour shift a week as a Medical Airlift Communications Specialist;
TYPICAL WORK
With delegated authority, interview and recommend selection of applicants, train new employees, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary action;
Assist Customer Service Manager with budgets (staffing, equipment and training needs), scheduling (shift staffing and overtime) and payroll;
Assist in the development, implementation, and maintenance of policies and procedures related to the functions of the Communications Center and ensure consistency with ALNW protocols and goals;
Ensure timeliness and accuracy of patient registrations, hospital admissions, and discharges and telephone interactions;
Investigate complaints and initiate corrective action;
Monitor staff on comprehension of, and training needs regarding regulatory compliance for HIPAA, billing/reimbursement requirements for Medicare/Medicaid, other third-party payers, and regulatory agencies;
Support the Airlift Northwest quality improvement (QI) and process improvement activities by participating in committees as assigned, and developing department-specific programs as well as preparing QA/QI reports;
Attend monthly and quarterly meetings, and all other meetings as directed by the Customer Service Manager;
Routinely fill in, as required, during periods of staffing shortages (e.g., staff sick leave and vacation leave);
Collaborate with Communications Center staff, Regional RN Managers, and other departments to improve and coordinate services between the service areas.
Performs other related duties as assigned.
MINIMUM QUALIFICATIONS – UW Contract Classified
Bachelor’s degree in business, public relations, or related field AND two years of experience in management or supervision in a health care setting.
OR
Equivalent education/experience may substitute for minimum qualifications except when there are legal requirements such as licenses/certification/registration.
New Class: 4-1-08