Computer Support Technician 1
UW CODE AND REPRESENTATIVE GROUP
17939 (SEIU Local 925 Nonsupervisory)
CLASS SERIES CONCEPT
The primary function is to provide technical support in the day-to-day operations of microcomputers, terminals, workstations, and other related computing resources in departments and/or labs.
This series concentrates on how to use packaged application software such as use of software features, explaining menu options, file recovery and directory maintenance, and how to use the hardware components such as printers, computers, and other peripherals, and solving simple to routine problems such as log-on errors, cable checking and replacement, board swapping, resolving incorrect software-to-hardware configurations, and performing basic diagnostic routines to determine hardware and software problems.
This series differs from other related computing series in that application design, analysis, development, programming, hardware repair, systems and technology consulting, and planning are not primary functions of this series.
BASIC FUNCTION
Assist computer users in the implementation, maintenance, troubleshooting, and use of computer hardware and software packages.
DISTINGUISHING CHARACTERISTICS
Under general supervision, assist users in problem solving and assist in implementing and maintaining microcomputer applications in stand-alone or small local area network environments. Perform preliminary diagnosis of problems, resolving simple problems such as log-on errors, printer malfunctions, cable checking, directory problems, and incorrect software-to-hardware configurations; contact appropriate personnel for resolution of complex problems; provide instruction to users in program operation and documentation usage.
TYPICAL WORK
Assist computer users in the general use of a variety of software packages;
Identify and resolve problems relating to the operation/function of software packages;
Assist management, technical staff and users in evaluating systems capabilities and maintenance requirements;
Diagnose problems by using basic diagnostic software and utility tools and by troubleshooting through a process of elimination in determining where a problem is occurring;
Instruct users in program operation and use of appropriate documentation; write user documentation of common problems and resolutions to assist users in solving problems;
Assist in running, maintaining and documenting programs developed by others;
Draft source document formats and operation procedures for users; instruct user personnel in system operating procedures and requirements;
Maintain inventories of computer equipment and network diagrams;
May design and implement macros for packaged software systems such as a macro to load spreadsheets and perform processes to produce defined reports;
May assist faculty with teaching aids, materials and equipment associated with classroom instruction;
May install and configure newly acquired PC’s and various software packages;
May assist in the preparation of reports;
May direct the work of others;
Perform related duties as required.
MINIMUM QUALIFICATIONS – UW Contract Classified
DESIRABLE QUALIFICATIONS – Classified Non-Union
One year of experience involving the use of computerized information systems
OR
equivalent education/experience.
New Class: 4-20-87
Revise Class/Title: 1-1-94
New to CSA: 5-1-00
CSR Class Conversion (mc): 06-01-05