Medical Airlift Communications Lead
Last updated: May 22, 2025
UW CODE AND REPRESENTATIVE GROUP
18084 (NE S SEIU 925 Non Supv)
23682 (NE H NI SEIU 925 Non Supv)
BASIC FUNCTION
Oversee specific operational areas within the Communications Center. Lead assigned program areas, support daily operations, and ensure assigned areas function smoothly and are aligned with the overall objectives of the center.
DISTINGUISHING CHARACTERISTICS
Regularly assign, instruct, and check the work of others. Oversee the day-to-day operations within the assigned program area, ensuring that all activities support the overall mission and adhere to established protocols.
This position is a working lead, required to work a minimum of one scheduled twelve (12) hour shift a week as a Medical Airlift Communications Specialist.
TYPICAL WORK
Lead specific operational areas or programs as assigned, ensuring alignment with the Communications Center’s goals and standards;
Assist the Communications Center supervisor and/or manager by overseeing specific tasks and initiatives within the assigned area;
Implement and enforce policies and procedures within the assigned focus areas, ensuring compliance with regulatory and organizational standards;
Provide leadership and guidance to team members within the assigned areas;
Assume decision-making responsibilities within assigned areas in the absence of a supervisor or manager, ensuring continuity of operations and adherence to protocols;
Ensure timeliness and accuracy in all communication and logistical processes, fostering a culture of efficiency and reliability within the team focusing on patient care and safety;
Monitor staff on comprehension of and training needs regarding regulatory compliance for HIPAA, billing/reimbursement requirements for Medicare/Medicaid, other third-party payers, and regulatory agencies;
Support the Airlift Northwest quality improvement (QI) and process improvement activities by participating in committees as assigned, and developing department-specific programs;
Attend monthly and quarterly meetings, and all other meetings as directed by the manager;
Routinely fill in, as required, during periods of staffing shortages (e.g., staff sick leave and vacation leave);
Collaborate with Communications Center staff, Communications Center management, regional operations managers, and other departments to improve and coordinate services between the service areas;
Performs other duties as required.
MINIMUM QUALIFICATIONS
Bachelor’s degree or related field AND one year of experience in management or supervision in a health care setting.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
CLASSIFICATION HISTORY
01/01/2025: New Class