Human Resources

Workday HCM integration project

With the changes to the Workday support model that went live on May 1, 2024, the Integrated Service Center (ISC) no longer exists, and Workday HR and Payroll support has been broken into business units. The best way to get answers to your Workday questions related to payroll, benefits or HR is to complete the Contact Us form.

If you prefer email, please choose the best address from this list based on your question:

Topic  Contact
Benefits questions: Healthcare, retirement, other insurance  benefits@uw.edu.       
Payroll questions: Taxes, deductions, over and underpayments, Glacier  payroll@uw.edu
HR questions: timesheet, time off, leave, Form I-9, and other HR topics  hrhelp@uw.edu

 

You can also find user guides and other helpful information on the Employee Workday Help website.

Embracing Change, Enhancing Efficiency

Since introducing Workday in 2017, the University of Washington has significantly transformed its HR and payroll management. The Integrated Service Center (ISC) has been instrumental in supporting this system, ensuring stability and efficiency from the outset.

Fast forward to 2024, Workday Finance has been deployed and the University’s experience using Workday as its HR and payroll system has matured. In collaboration with key stakeholder from UW Human Resources (UWHR), the Office of Academic Personnel (OAP), UW Finance, Planning and Budgeting (FPB), and UW Information Technology (UW-IT), we are now transitioning into the next phase of Workday Human Capital Management (HCM) support by bringing it closer to the business, embedding teams that perform similar functions together. This phase is not just a transition of reporting lines; it is a commitment to an even more integrated, efficient and employee-focused service model.

Our commitment to an efficient transition is underscored by our clear and focused timeline. Teams across the University are diligently working to accomplish this transition by May 1, 2024, which includes moving Payroll to FPB and end-user support and HCM support into UWHR.

This page will be dedicated to providing information related to moving ISC functions into UWHR and serve as a home for related communications as we navigate the integration and stabilization phase of this effort and then move into a multi-year process improvement phase to streamline business processes and enhance training and end user support.

Campus involvement in envisioning the future state

The Workday HCM Support Client Forum will bring together a group of experienced and engaged HR practitioners with representation from all three campuses, across administrative and academic units, and with a high volume of transactions for both staff and academic human resources.

UWHR, in collaboration with OAP, will work with the Forum to:

  • Document current challenges for consideration during the planning of future-state HR service structures and strategies
  • Identify current duplication of effort, both technical and manual, to look for increased process efficiency
  • Gather overall business needs of the client community where it pertains to points of contact, processes, interaction, and user experience to inform the future-state employee-centered service model
  • Gather input and guidance into stabilization decisions, including reimagining WD training supports.

Project-related communications

UWHR project team

Sponsor: Mindy Kornberg, vice president for UWHR
Co-leads: Rachel Gatlin, asst vice president for HRBAIS; Kimberly Mishra, UWHR chief of staff

Business Operations Team
Curtis Colvin, director, UW Medicine Recruitment
Kathleen Farrell, director, Campus Recruitment
Sheri Goong, asst director, Benefits
Marisa Graudins, executive director, HR Policy & Workforce Strategy
Anne Jozaitis-Hole, director, Workforce Management Systems
Amy Junglov, director, Compensation
Jason Kalivas, interim director, POD
Erin Rice, asst vice president, Campus HR Operations & Services
Katie Spengler, manager, Compensation
Adrienne Tam, operations & support manager, HRBAIS

Communication & Engagement Team
Anne Jozaitis-Hole, director, Workforce Management Systems
Jason Kalivas, interim director, POD
Lisa Hanna, director, Employee Relations
Gwyneth Parmar, director for projects and strategic initiatives
Erin Rice, asst vice president, Campus HR Operations & Services
Ujima Sands, asst vice president, Total Talent Management
Jennifer Thomson, director, HR Business & Finance

Organization Development Team
Hannah Barnett, UWHR operations manager
Jason Kalivas, interim director, POD
Lisa Hanna, director, Employee Relations
Gwyneth Parmar, director for projects and strategic initiatives
Erin Rice, asst vice president, Campus HR Operations & Services
Ujima Sands, asst vice president, Total Talent Management
Adrienne Tam, operations & support manager, HRBAIS
Jennifer Thomson, director, HR Business & Finance