Course spotlight: Respectful Partnerships
Become a positive contributor to a healthy, accountable and inclusive workplace.
Competency Spotlight: Conflict Management
Enhance your ability to diffuse tense situations, find common ground, maintain composure and truly listen to others.
Conflict may arise from differences — in opinion, values or perspectives — or may stem from feelings of pressure, misunderstandings, gaps in knowledge or other sources. Regardless of the root, those who are skilled in this competency are able to demonstrate respect for others and resolve disagreements or tensions in a constructive manner.
Aspects of the following offerings may help you develop your competence in relation to conflict management:
- Conflict Management (Q1221)
- De-Escalation Skills for the Workplace (Q1650)
- Respectful Partnerships (Q1690)
These classes may also help you establish more positive relationships and manage sources of tension in the workplace: