Competencies are skills or behaviors that are essential for success in specific roles. Professional & Organizational Development has identified the following competencies for UW staff and leaders. Competencies are mapped to POD offerings and are clustered in five areas of excellence: individual, interpersonal, operational, leadership, and organizational.
- Accountability and integrity
- Building effective teams
- Change and resilience
- Collaboration and teamwork
- Conflict management
- Customer focus
- Developing employees
- Hiring and staffing
- Information and technology
- Innovation and creativity
- Interpersonal savvy
- Managing and measuring work
- Organizational acumen
- Planning and prioritization
- Problem solving and decision making
- Process and project management
- Race, equity, and difference
- Speaking and presenting
- Strategic ability
- UW policies and systems
- Written communications
Make sure to save POD’s Competency Guide (PDF) so you can easily identify courses, services, and resources that relate to competencies you wish to develop. Our Annual Class Schedule may also help with your planning.
Competency Spotlight: Conflict Management
Enhance your ability to diffuse tense situations, find common ground, maintain composure and truly listen to others.
Conflict may arise from differences — in opinion, values or perspectives — or may stem from feelings of pressure, misunderstandings, gaps in knowledge or other sources. Regardless of the root, those who are skilled in this competency are able to demonstrate respect for others and resolve disagreements or tensions in a constructive manner.
Aspects of the following offerings may help you develop your competence in relation to conflict management:
- Conflict Management (Q1221)
- De-Escalation Skills for the Workplace (Q1650)
- Respectful Partnerships (Q1690)
These classes may also help you establish more positive relationships and manage sources of tension in the workplace: