UW CareLink

UW CareLink connects you with experts who help you navigate life’s challenges. You get free, confidential access to qualified professionals who provide:

  • Counseling
  • Legal advice
  • Financial guidance
  • Elder care assistance
  • Consultation for managers
  • Critical and traumatic incident response services
  • Departmental trainings and workshops

If you need help with any of theses issue, don’t hesitate to call:


Contacting UW CareLink is an easy first step. Phone lines are staffed by licensed counselors who can assist with both routine and urgent issues.

You may also contact UW CareLink online at:

Select your requested services and provide contact information.  You’ll be contacted within one business day to complete the rest of the in-take and the referral process.

UW CareLink is the employee assistance program provided for PEBB benefits-eligible UW employees, their dependents, and other household members. Initial services are provided at no cost, and the call is toll-free. UW CareLink is available nationwide 24 hours a day, 7 days a week. (For TTY use 877-334-0489 FREE).

There are many issues, big or small, that you might want help with — stress, relationships, or grief, among many others. Perhaps you feel stuck or that life’s overly complicated. Or maybe you have a difficult decision to make.

For all these issues, UW CareLink provides in-person counseling. Work with a licensed professional  to help you sort through your concerns to make your life easier. You receive five free in-person counseling sessions for each issue you work to solve. UW CareLink matches you with counselors who are the right fit for your situation and who have offices near your work or home.

These sessions are confidential and not recorded on your medical record. You don’t have to fill out insurance forms or make a copay; although if you want long-term counseling, UW CareLink helps arrange that through your health insurance.

Get started by calling UW CareLink: 866-598-3978 FREE (For TTY use 877-334-0489 FREE)

It’s hard to know where to start when you need legal advice. UW CareLink gives you easy access to an attorney. Call to schedule a free 30-minute phone consultation, and if you continue to work with the attorney after the advising session, you’ll get a 25 percent fee reduction. Examples of legal areas covered include:

  • Divorce and family law
  • Real estate
  • Wills and trusts
  • Probate and estates
  • Bankruptcy
  • Civil and consumer services
  • General legal advice

Dealing with finances is often complicated, tedious, and stressful. Make things easier on yourself with guidance from a financial coach. During a free 30-minute phone consultation, the coach can help you with:

  • Budgeting
  • Retirement planning
  • Taxes
  • Debt consolidation
  • Credit counseling
  • Mortgages

Get help making decisions about the care of an aging parent or chronically ill adult. UW CareLink connects you with an elder care professional who works to understand your situation and provide guidance. You’ll get assistance developing a personalized care approach and finding direct care services.

There is no charge for up to three hours of phone consultation per year. If you continue to work with the elder care professional, you’ll receive a 10 percent fee reduction.

UW CareLink offers several services that help managers effectively lead their team. To access these services, call UW CareLink and choose the option for manager seeking consultation.

Traumatic workplace incident response

UW CareLink provides a range of services for you and your team in the event of a traumatic workplace event, which could include:

  • a coworker’s serious illness, death or suicide
  • a threatening or violent work incident
  • a man-made or natural disaster

Call to learn how UW CareLink can support your team through facilitated discussions and on-site consultations.

Management consultation

UW CareLink helps you maintain a positive, productive work environment by providing coaching on how to handle difficult employee interactions. Call for guidance on addressing behavioral concerns, talking to an employee about performance, or managing other workplace issues.

Training and workshops

Request free one-hour training sessions that provide your team with an overview of topics.  Email to inquire and arrange for training.  Example topics include:

  • Emotional intelligence
  • Conflict resolution
  • Resiliency
  • Work-life balance
  • Communication

What to expect when you call

When you call UW CareLink, you’ll speak with a master’s level or above counselor who listens to you and assesses your needs.

The counselor first asks you basic demographic questions such as your name, job, and work location. Your personal information is confidential and not shared with the University. The UW only sees aggregated data that helps program administrators understand how people use the UW CareLink service.

The counselor then listens to your situation and helps you set up an in-person counseling session with licensed, conveniently-located professionals. If you’re seeking legal, financial, or elder care advice, you’ll set up a phone consultation with the appropriate professional. If your situation is urgent, the counselor is trained to begin solving it immediately.

Online resources

The UW CareLink website

provides educational resources about health, finance, relationships, legal issues, and emotional issues. In addition to articles, the site includes videos, quizzes, calculators, and interactive assessments.

To sign in, enter UW for the organization code.