University of Washington Human Resources

Wayne Dyer, author and public speaker said, “”Conflict cannot survive without your participation.” Access this microlearning module (PDF) for help with examining the root cause of conflict, creating a cause and effect diagram, learning the importance of forgiveness and the benefits of resolution, and some short activities you can do with your team.

“Change will not come if we wait for some other person or some other time. We are the ones we’ve been waiting for. We are the change that we seek.”  – Barack Obama Access these PDFs for influences on change, common reactions to change, activities to do with your team and tools to help the change process. Leading and Managing Change Part 1 Leading and Managing Change Part 2

“Nobody can make you feel inferior without your consent.” –Eleanor Roosevelt. Access this microlearning module, Assertiveness – Obstacles to Our Goals (PDF), to learn more about the types of negative thinking and an activity you can do with your team. “

“The  most difficult thing in any negotiation, almost, is making sure that you strip it of the emotion and deal with the facts.”  –Howard Baker, US Senator. Access this microlearning module, Conflict Resolution – Creating an Effective Atmosphere (PDF), for tips on neutralizing emotions during conflict, setting ground rules, choosing the time and place, and a short activity you can do with your team. “

“Wise men speak because they have something to say; fools because they have to say something.” – Plato Access this microlearning module for networking tips, learning about precipitating factors, and a short activity to do with your team. You can find part one of Communication Strategies here.

“Author and former presidential speechwriter James Humes wrote, “”The art of communication is the language of leadership.” Access this Communication Strategies microlearning module to discover how to express yourself more effectively, speak like a STAR and ask good questions.

“Sometimes when it looks like I’m deep in thought, I’m just trying not to have a conversation with people,” said musician Pete Wentz. We’re not all natural conversationalists, especially with conversations we may be nervous or worried about. If you sometimes struggle with one-on-one communication, access this microlearning module (PDF) to help conversations move more fluidly by asking for examples, using repetition, summary questions and asking for clarity.

““We can complain because rose bushes have thorns, or rejoice because thorns have roses” (Alphonse Karr, A Tour Round My Garden). Access this microlearning module (PDF) for insights and activities on shifting your thinking and harnessing the power of positivity in order to overcome obstacles and achieve goals.  

According to Peter Senge of the MIT Sloan School of Management, “People don’t resist change. They resist being changed!” Access this microlearning module (PDF) for an overview of the influences on change and common reactions to change, a short activity you can do with team members, and a list of tools that can help with the change process.

“Conflict can destroy a team which hasn’t spent time learning to deal with it.” – Thomas Isgar, author of The Ten Minute Team Access this microlearning module (PDF) for an overview of mutual understandings, focusing on individual and shared needs by finding common ground, building positive energy and goodwill and strengthening your partnership.

“How can performance be improved? Sweat and longer hours are not the answer but will be employed if no one knows how to work smarter.” – James P. Womack, Lean Thinking: Banish Waste And Create Wealth In Your Corporation Use this microlearning module (PDF) to learn the history of lean, the Toyota Production System and Precepts, start an improvement plan, and access activities to do with your team. ”