Conflict Resolution – Creating an Effective Atmosphere (PDF)
Categories: Microlearning modules
“The most difficult thing in any negotiation, almost, is making sure that you strip it of the emotion and deal with the facts.” –Howard Baker, US Senator.
Access this microlearning module, Conflict Resolution – Creating an Effective Atmosphere (PDF), for tips on neutralizing emotions during conflict, setting ground rules, choosing the time and place, and a short activity you can do with your team. “