Table of Contents
Telework refers to an arrangement where an employee works from home or from another non-University location away from the usual workplace through telecommunications technology. Depending on the details of the arrangement, telework constitutes either a portion of the employee’s work schedule or all of it. Telework can benefit not only the employee, but also the supervisor, the team and the University in general. Telework is consistent with institutional goals including:
- Maintaining an organizational culture that supports employee flexibility and mobility.
- Promoting a positive work/life balance.
- Reducing our impact on the environment and supporting the commute trip reduction program.
- Promoting continuity of operations during worksite disruptions, including modified and suspended operations, such as during the COVID-19 pandemic.
- Providing a supportive and productive work environment that attracts and retains employees.
Telework is designed to support a strategy that maximizes productivity and performance, regardless of the work location, when the duties of the position allow.
The University encourages and allows the use of telework arrangements and flexible scheduling within the bounds of good public practice, business operations, and resource limitations. Telework should be incorporated into the continuity of operations plans for each organizational unit.
Approval to telework is granted at the discretion of the department. The determination of whether an employee is eligible to participate and is approved for telework, will be made in accordance with this policy and the unit’s business needs. Information on out-of-state and remote telework may be found on the Remote and out-of-state telework webpage.
Position telework eligibility
A position’s suitability for telework is based on operational needs and the duties and responsibilities of the position as defined in the employee’s position description. It is the responsibility of the department to designate positions as typically telework eligible or telework ineligible. Positions which can be designated typically telework eligible are those where all or a significant portion of the duties of a position can be accomplished through telework.
Types of telework
There are two types of telework arrangements for employees in telework eligible positions:
- Occasional telework: Occasional telework arrangements are approved on a case-by-case basis, are infrequent and not regularly scheduled. Occasional telework can allow employees to attend to sporadic household appointment needs, continue to perform work during workplace disruptions, including suspended operations, or provide uninterrupted time for project work. Occasional telework does not require a telework agreement, however approval must be documented, which can be done by email. Occasional telework is not appropriate as a substitute for sick time off and should not be used when the employee’s own or a family member’s illness or injury interferes with the employee’s ability to perform their work.
- Regular telework: Regular telework arrangements are for ongoing telework that is either hybrid or remote and must be supported by a telework agreement that specifies the requirements and details of the arrangement. The arrangement can last for a defined period or can continue indefinitely with regular review. Occasional telework becomes regular telework once it becomes regularly occurring. Departments are responsible for considering proposals objectively and fairly, but are not obligated to approve.
Intersection with designation of staff employees who perform essential services
Teleworking employees are able to accomplish their job responsibilities despite severe weather, operational suspension, or other University emergency closure. Depending on the position duties, positions eligible for telework are also either essential or non-essential. Compensation and time off practices for employees who telework are the same during suspended operations as during regular work periods. Essential employees and employees who may have occasional telework should be familiar with technology and other requirements of telework, should the need arise. Consult UWIT’s Working remotely webpage for more information.
Departments have discretion to decide whether an employee in a telework eligible position is a candidate for telework. When evaluating a telework request, departments should take into account specific position requirements, impact on a team, employee performance concerns, and whether the employee can effectively perform the job duties of the position while teleworking. Additionally, departments must also determine that the proposed teleworking arrangement follows applicable regulations, policies, and collective bargaining agreements.
A teleworking employee’s conditions of employment are the same as those of non-teleworking employees, including compliance with all policies and rules of the University and state while teleworking.
Requirements for in-person attendance can override regular telework work schedules. Managers should discuss such instances with the employee (e.g., hands-on training). Expectations for timely completion of work to established standards, attendance at meetings, responsiveness to clients/customers, and other performance criteria are the same for teleworking and non-teleworking employees. Departments should apply the same performance standards to employees regardless of work location.
Employee readiness for telework
Some employees may be better prepared than others to manage the unique requirements of teleworking. When evaluating a telework request, supervisors should consider whether the employee has a record of satisfactory performance in the workplace and has demonstrated the ability to:
- Prioritize work to meet deadlines
- Accomplish job duties with minimal supervision
- Understand their role and expectations
- Be organized, highly disciplined and self-motivated
- Communicate effectively with clients, stakeholders, and team members
- Manage time effectively
Positions requiring in-person contact/customer service or that rely upon specific equipment or supplies to work on-site may be excluded from consideration for telework arrangements. While some jobs that may not seem appropriate for telework, departments can implement telework arrangements on a trial basis.
Establishing position based telework eligibility and criteria for employee readiness for telework helps maximize equity by giving employees in telework eligible positions the same access to telework based on whether their specific job requirements are compatible with telework. It is important that departments establish fair and equitable processes to determine whether an employee is successful in using telework.
Manager and team readiness for telework
Before approving a telework request, consider any changes needed to ensure your team continues to meet its objectives. Ensure that the employee and work product will be as effectively managed as their on-site colleagues.
Telework as a disability accommodation
Employee requests to telework as a disability accommodation or a pregnancy accommodation are handled through the accommodation process. Employees should discuss concerns about accommodation-related telework requests with their HR consultant or the Disability Services Office.
Telework request process
Review the request
Managers should work with the employee to evaluate their request to telework, considering telework suitability criteria and maintaining consistency and equity of decisions across their organization. If there is uncertainty about the potential effectiveness of a proposed telework arrangement, the manager may consider allowing the employee to telework on a pilot basis. A review period should be established, after which a decision can be made about regular telework.
There may be circumstances in which a request for telework cannot be approved. In order to demonstrate consistency and equity within the unit, it is important the denial is explained to the employee and is based upon policy, impact on unit operations, and/or the employee’s past performance.
Document the telework arrangement
A telework agreement is a written plan outlining the understanding of, and commitment to, teleworking as mutually agreed upon by the employee and their department, and is required for regular telework arrangements. At a minimum, a telework agreement should follow the general provisions of and at a minimum define:
- A work schedule that specifies telework days and hours of work.
- Telework location and request process for approval prior to moving telework location out of Washington State.
- Required methods of communication specific to telework (e.g., Zoom, phone, email).
- The duration of the telework arrangement.
- Responsibility for telework equipment.
- Circumstances requiring on-site attendance.
- While employees should not use telework as a substitute for care of family or household members, when the UW is in modified, institutional or localized suspended operations, a telework agreement should outline work expectations for working with family members at home, if applicable.
- Employee agreement to maintain a safe work environment.
- Relevant attestations regarding key policy considerations.
Employees and managers must sign and comply with the requirements of the telework agreement. The telework agreement may be terminated by the department at any time with thirty calendar days’ notice, unless it is for alleged misconduct or an emergency, in which case, it may be terminated immediately. Changes to telework agreements for remote workers last as long as the employment relationship itself.
Telework agreements are meant to be responsive to the changing needs of the workplace, and should be reviewed and updated both as needs change and, at a minimum, annually.
Telework-related policies and practices
The employee must establish an appropriate and safe work environment consistent with the guidelines outlined in the telework agreement. Teleworkers are expected to ensure that the expectations for information security are met and that University property is secured. The University assumes no responsibility for the teleworker’s expenses related to internet service, heating, electricity, water, security, insurance, and usage of personal residence.
Ensuring equipment decisions demonstrate consistency and equity within a unit is essential for the success of telework arrangements. The employee and unit shall work together to determine whether the unit will issue an employee the equipment necessary to perform the job, or if an employee already has the required equipment, the unit may agree that the employee will use their own equipment. Telework arrangements will not typically result in the duplication of office equipment. Generally, the University will be responsible for the service and maintenance of University-owned equipment and an individual teleworker will be responsible for the service and maintenance of their own equipment. Units must maintain an inventory of University owned equipment used for telework and ensure it is returned at the end of the teleworking arrangement.
Work schedules and timekeeping
Employees and managers are required to comply with all timekeeping and overtime regulations defined by state or federal law (e.g., the Fair Labor Standards Act), collective bargaining agreements, Professional Staff Program, civil service rules, or University policy. Overtime eligible employees must receive approval from their manager to work overtime. Managers must ensure accurate recording of hours worked. For employees who are represented by a union, refer to the applicable contract language addressing hours of work, overtime, and scheduling.
Working with family members at home
Telework generally should not be used to provide active care for a child or other dependent. However, during suspended operations, modified operations, or as communicated by executive leadership, working at home while providing dependent care is approved, provided norms and expectations are outlined in an employee’s telework agreement for regular telework, or in email for occasional telework.
Related policy considerations
Teleworking staff must adhere to all departmental and institutional policies including, but not limited to policies regarding confidentiality of information, work schedules, work hours, use of equipment, ethics, performance, leave use and tracking of work hours. All time off and leave provisions under applicable policy, or the collective bargaining agreement for represented employees, continue to apply under a telework agreement.
Key policies include, but are not limited to:
- University property and data security – Teleworking employees must protect the security, confidentiality, and integrity of data, information, paper files, and access to computer systems. All University policies on information technology, internet access, and technology use apply to teleworking, as they would at a University work site.
- Personal Use of University Equipment – Reasonable steps must be taken to ensure that University property is used in compliance with APS 47.2.
- Records maintenance and disclosure – The work employees do while teleworking remains subject to University records retention policy and applicable regulations including the Washington State Public Records Act RCW 42.56.
- Out-of-state work – Teleworking out-of-state has additional considerations related to taxation, reporting, and applicability of local jurisdiction employment laws. The remote work and out-of-state telework policy describes employment considerations when University of Washington employees work outside of the State of Washington.
- International remote work – Remote international work guidance and process for approval is provided in the International remote work for staff and student employees webpage.
- Workers’ compensation – Work-related injuries at the remote worksite, during agreed-upon working hours, are covered by Workers’ Compensation. Employees are required to report any work-related illness or injury to their supervisor immediately. Employees are required to fill out an accident report as an internal record of the incident within 24 hours of the event or claim.
- General travel policies – APS 70.2 describes travel reimbursement between the employee’s work location (“official duty station”) and a temporary duty station.