Human Resources

Adult and elder care

When supporting an adult relative or loved-one you may need consultation, education and help finding care. UW employees and students have access to several resources that can help.

Backup Care

Backup care through Bright Horizon’s provides care for your adult relative when regular arrangements fall through unexpectedly. The caregiver comes to your relative, whether your family member lives with you or not, and is available nationwide. Benefits eligible employees and UW students can use Bright Horizons backup care up to five days per household per calendar year. Once registered, reservations can be made as far as one month in advance of the date care is needed. All in-home care agencies in the Bright Horizons network are credentialed and employ trained caregivers, and the providers participate in an extensive screening and training.

In-home adult and elder care co-payments are a minimum of $32 for up to four hours of care. Each additional hour costs $8. You need to register in advance in order to access care. At the time of service, employees and students are responsible for co-pays. UW has negotiated subsidized rates. All requests are filled as able, and are not guaranteed placement.

Register today to ensure peace of mind tomorrow! Before using backup care, take the following steps to register with Bright Horizons and create your personal account:

    • On the sign in page, click “Sign Up”
    • Enter UnivWa in the Employer Username field.
    • Enter 4Backup in the Employer Password field.
    • Create your personal Bright Horizons user name and password.
    • Enter your family’s information.

    If you have problems registering, call Bright Horizons at 877-242-2737.

After you’ve registered, you will get instructions about how to request your backup care. Before requesting care, be sure to review Bright Horizons’ Backup Care User Policy – COVID-19 protocol to assess if your relative is eligible for care.

Bright Horizons cannot guarantee that in-home care providers will be vaccinated against COVID-19. When requesting backup care, use the notes field to indicate if you will only accept a vaccinated caregiver if that is applicable to your household. Always talk with your assigned care provider about your COVID-19 safety expectations when you confirm your in-home care arrangements.

Backup care is provided on a first-come, first-served basis and availability is not guaranteed. You are strongly encouraged to request care as far in advance as possible, up to 60 days in advance.

Backup care cancellations must be made 24 hours prior to the date of care in order to avoid charges. If you need to cancel your appointment, do so before 5 p.m. on the day prior to your scheduled care. If you cancel after this deadline, you’ll be billed for all the hours you originally scheduled.

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Sittercity membership

Your Sittercity membership includes tools for connecting with adult and elder companion care givers.

As a benefits-eligible UW employee or UW student, you can run an unlimited amount of basic background checks on prospective caregivers and view results of those you previously completed. You can also get an enhanced background check for an additional fee (ranging from $20-$60).

Your use of Sittercity resources does not impact your UW back-up care use allowance. However, many people find that Sittercity is a great solution for finding care once they have used all of the annual back-up care visits they have available.

To access Sittercity tools and resources, visit Bright Horizons UW website and locate the “Find Sitters, Nannies, Pet Care and More” card under care programs for your family; click “use it” to access the registration page. This will bring you to UW’s Sittercity homepage, where you will create a username and password to gain access and begin to search for care solutions.

Already registered with Sittercity? You can use your existing username and password to access the SitterCity website. You will need to contact Sittercity membership services at 1-888-748-2489 to have your account associated with the University of Washington.

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When you are concerned about an aging parent or loved one, talk to an experienced elder care professional who works to understand your situation and provide guidance. Call UW CareLink to get advice you can trust and the extra support you need.

UW CareLink connects you with an elder care professional who help you:

  • Clarify current health concerns
  • Develop a personalized care approach
  • Learn how to advocate for loved ones
  • Locate direct-care services
  • Find options for further assessment and treatment
  • Address your own stress

Call UW CareLink at 866-598-3978 FREE. (For TDD 800-697-0353).
Find more elder care resources on the UW CareLink website. It features articles, videos, and FAQs about nursing homes, home-based care, retirement housing, physical and emotional health, and other topics that help you care for an aging parent or friend. To access these resources, visit UW CareLink and if not already registered, under the register tab, enter UW for the organization code.

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Years ahead

Years Ahead is offered through Bright Horizons and connects you with elder care tools and resources — including search tools and referrals.

Through Years Ahead, you can take a needs assessment online for your loved one, learn about elder care options, access elder care resources, and get guidance in finding senior care providers near you or your loved one. You are also able to search a nationwide network of senior care providers that includes in-home agencies, independent living facilities, assisted living facilities, memory care, and nursing homes. You can browse providers’ profiles, which may include program information, photos, experience and capabilities, pricing, and reviews. The site also offers articles, cost calculators, and other tools to help you make an informed decision about care for your loved one.

To access Years Ahead, visit Bright Horizons UW website and locate the “Find Eldercare Resources” card under care programs for your family; click “use it” to access the registration page. This will bring you to UW’s Sittercity and Years Ahead shared homepage, where you will create a username and password to gain access and begin to search for care solutions.

Select “Years Ahead” in the membership activation form, and then create a username and password to gain access.

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