Compensation

Telephone Communications Supervisor

UW CODE AND REPRESENTATIVE GROUP

17286 (NE S SEIU 925 Supv)
22271 (NE H NI SEIU 925 Supv)

BASIC FUNCTION

Coordinate a central telephone switching system for an institution and teaching hospital or medical center.

DISTINGUISHING CHARACTERISTICS

Supervise assigned personnel; develop and implement procedures to facilitate the smooth operation of an institution’s telephone communications system.

TYPICAL WORK

With delegated authority, interview and recommend selection of applicants, train new employees, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary action;

Develop and implement department policies and procedures;

Coordinate emergency procedures with institution administrative staff;

Serve as liaison with other departments in the investigation and resolution of telephone communications problems between departments and/or with the public;

Assist in the preparation of the department budget;

Assist in planning new telephone systems;

Arrange for telephone equipment repairs, installations or modifications;

May perform the duties of Telephone Communications Operators;

Perform related duties as required.

MINIMUM QUALIFICATIONS – UW Contract Classified

High School Diploma, or GED Certificate; AND three years of experience (including one year of telephone lead or supervisory experience) as a Telephone Communications Operator/Telephone Communications Operator – Hospital. Six months of additional qualifying experience may substitute for required education.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

CLASSIFICATION HISTORY

  • New Class: 6-15-75
  • Revise Title & Class: 6-17-83
  • Revise MQ: 7-2-90
  • CSR Class Conversion (mc): 06-01-05
  • Updates to basic function and typical work: 05-16-23