Compensation

Patient Account Representative 1

UW CODE AND REPRESENTATIVE GROUP

18171 (NE S SEIU 925 Non Supv)
22920 (NE H NI SEIU 925 Non Supv)

CLASS SERIES CONCEPT

Process and resolve patient accounts receivable.

BASIC FUNCTION

Process select activities related to the patient accounts receivable. Patient accounting functions supported include billing, follow-up, collections, incoming inquiries, audit resolutions, cash applications, credit balance resolutions, and registration updates.

DISTINGUISHING CHARACTERISTICS

Under general supervision, perform specialized clerical duties in support of patient accounting functions requiring knowledge of third-party payers and patient accounting systems. Positions in this classification have minimal contact with patients, clinical support staff, or third-party payers.

TYPICAL WORK

Post adjustments to patient accounts according to departmental procedures;

Post and balance daily remittances to patient accounts; post allowances and adjustments accompanying cash remittances;

Screen, scan and process incoming correspondence to ensure routing to appropriate work queues/units;

Print, distribute and mail claims; process returned mail;

Print medical records and itemizations as required for claims submission;

Produce and print account summaries, itemizations, and other documents as required, in response to requests from attorneys and others;

Perform data entry; document activities accurately in all applicable systems, and in accordance with departmental policies and procedures;

Maintain confidentiality of information, including protected health information (PHI);

Participate in and attend meetings and training as required;

May assist in orienting and training new staff;

May occasionally speak to patients, clinical staff, or third-party payers; and

Perform other duties as assigned.

MINIMUM QUALIFICATIONS

High School graduation or equivalent AND one year of experience in patient accounting, customer service, or a related office environment

OR

Equivalent education/experience.

CLASS HISTORY

New Class: 05/01/2018

Classification series encompasses the work formerly performed by Patient Financial Services Specialist 1 (18081), Patient Financial Services Specialist 2 (18082), and Patient Financial Services Supervisor (18083). The Patient Financial Services series was inactivated at the effective date of the Patient Account Representative series.