Financial Access Specialist Lead
UW CODE AND REPRESENTATIVE GROUP
18059 (SEIU Local 925 Nonsupervisory)
BASIC FUNCTION
Lead Financial Access Specialists and other assigned staff and perform the work of Financial Access Specialists.
DISTINGUISHING CHARACTERISTICS
Under general direction, regularly assign, instruct, and check the work of others, train and orient staff, provide feedback on employee performance, as well as identify and resolve problems.
TYPICAL WORK
Participate in interviewing applicants and training and orienting new employees to department;
Provide feedback to supervisor for employee performance evaluations, corrective action plans and training plans;
Review and correct the work performed by others for compliance with established procedures;
Schedule coverage as needed;
Identify and resolve problems or unusual situations; recommend changes as necessary;
Monitor and evaluate policies and procedures to suggest operational changes;
Estimate hospital and professional charges, calculate anticipated total charges and patient financial responsibility; communicate to patients the potential financial responsibility, necessary deposits, and facilitate collection of amounts owed;
Advise patients and family members in accessing hospital, social, financial, and community services by consulting and making referrals to social workers, patient care coordinators, nursing liaisons, outside agencies and legal services;
Advise hospital staff regarding policies and eligibility criteria of medical assistance programs for discharge planning;
Attend continuing education workshops and other training activities to keep up to date with current hospital practices and payer requirements;
Participate in and/or lead special project work;
Perform the work of Financial Access Specialists;
Perform related duties as required.
MINIMUM QUALIFICATIONS – UW Contract Classified
High School diploma or GED certificate plus three years of experience in a medical office setting. OR Equivalent education/experience.
CLASSIFICATION HISTORY
New classification: 10-2016