Professional & Organizational Development

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Dee Knapp

Dee Knapp


Guiding individuals and groups through conflict and controversy for over twenty-eight years, my philosophy is to meet people where they are and then draw out their better selves to empower them to resolve their own issues and make the changes needed to be successful. I believe that diversity, equity and inclusion is essential and that many different perspectives leads to better problem solving, creativity, innovation and accomplishment. In these changing times, I have adapted my work to the virtual environment.

I offer a range of services including, but not limited to, mediation, facilitation, facilitated dialogues, diversity, equity and inclusion discussions, training, conflict coaching and organizational development, all designed for positive change in organizational and inter-personal relationships. Believing that each project is a unique systemic effort, I involve my clients in the intervention and design. My strengths lie in an ability to listen, relate and empower people to move through unproductive behaviors and/or systems towards creative dynamic solutions and a better future.


  • Conflict Resolution/Mediation/Facilitated Dialogues
  • Individual Coaching/Employee Development/Leadership Development
  • EEOC formal and informal complaint resolution and workforce healing
  • Diversity Equity Inclusion Facilitated Conversations
  • Change Management/Facilitation/Teambuilding


  • Conflict Intervention/Mediation/Facilitated Dialogues
    Over my three decade career I have intervened in hundreds, approaching thousands, of situations in the workplace where people are struggling with conflict.  The interventions, mediations and facilitated dialogues, have led to better working relationships and resolved the presenting issues.  Outcomes included improved communication, increased respect, establishment of behavioral norms and withdrawn complaints.
  • Diversity Equity Inclusion Facilitated Conversations
    I have facilitated numerous discussions regarding race and power as part of training module for mediation classes at both a law school and as part of a mediation training open to the public. For my clients, I have facilitated individual conversations as well as team discussions. As an example, my practice is to conduct individual interviews of culturally diverse teams and then held a joint meeting to surface and resolve issues in a productive manner. Outcomes for my clients have included reaffirmed team values and improved communication.
  • Employee Development/Coaching/Leadership Coaching
    Leaders and employees cannot be effective when they are at odds with others in the workplace, so my coaching has centered on working through conflict and illuminating effective choices. For example, one high level supervisor was coached how to better deal with her staff and colleagues in a workplace challenged by budget cuts and high caseloads. Outcomes included improved communication with her boss and staff and a decrease in the amount of time she spent on conflict while increasing the productivity overall in the office. Another example is a business owner who was coached through the challenges presented by a difficult but valuable employee whose outbursts were causing disruption and low morale. Outcomes included an increase in confidence and a sense of empowerment to make wise decisions with results that were a win-win for everyone.
  • EEOC formal and informal complaint resolution and workforce healing
    I have resolved dozens of EEOC complaints through mediation while director of the Mediation Clinic at Seattle University School of Law. Many of these complaints could have been prevented with an earlier intervention, yet still many can be resolved through a facilitative mediation. An example from my private practice includes resolving a threatened lawsuit against a high level administration official after two individual sessions and one joint session that resulted in a lasting agreement. The outcome was that both parties were satisfied there was a fair resolution and through the process they repaired their working relationship and the threatened lawsuit did not materialize.
  • Change Management/Facilitation/Teambuilding
    Because change often brings conflict, I have worked with numerous teams to move them towards effective working relationships and solutions. For example, with input from the employees in one work unit, I designed two half-day meetings with an mid-level manager and then a report out to higher management. Outcomes included a shared definition of a future vision and clarity on what’s working, what’s awry, and what adds value.


  • J.D. University of Washington, B.A. Psychology and Sociology University of Colorado Phi Beta Kappa
  • Numerous continuing education workshops in mediation, advanced mediation, leadership development, facilitation, race and social justice, coaching and communication
    Certified Mediator by the Washington Mediation Association
  • Part-time Faculty, Seattle University School of Law and Director of the Mediation Clinic
  • Board Member, Race and Equity Committee, Dispute Resolution Center of King County
  • Washington State Bar Association ADR Executive Committee
  • Pacific Coast Labor and Employment Law Conference, former EEO Subcommittee Co-chair


  • Vulcan, Inc.
  • Microsoft
  • Samish Tribe
  • King County
  • City of Bellingham
  • Washington Dept. of Labor & Industries
  • Washington State Transit Insurance Pool
  • Washington Dept. of Health
  • U.S. Postal Service
  • U.S. Department of Veterans Affairs
  • U.S. Dept of Agriculture
  • Lakeside High School
  • Discovery Montessori
  • Bellevue College
  • Western Washington University
  • HopeLink
  • Numerous small businesses
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