Working during COVID-19


UW CareLink during COVID-19

UW CareLink is your employee assistance program, and it connects you with a list of resources including counseling, legal advice, financial guidance, work-life solutions and management support. As our UW community serves as leaders in navigating the COVID-19 pandemic, UW CareLink acknowledges the weight that carries. UW CareLink is here to support you throughout this time and beyond, 24 hours a day, 7 days a week.

How to contact UW CareLink

UW CareLink is available anytime using the following information:

Call UW CareLink
24 hours a day, 7 days a week
TDD 800-697-0353

UW CareLink website
To sign in, under the register tab
Enter UW for the organization code

Who is eligible for UW CareLink?

All PEBB eligible UW employees and their dependents, and their household members are eligible. In cases of layoff, furlough, or retirement: you remain eligible as long as you remain PEBB eligible or 90 days after termination, whichever is later.

What resources are available?

5 free visits – remote sessions available.*

Legal advice
Unlimited free consultations, 25% off long term legal services.

Financial guidance
Schedule a phone appointment with our in-house financial experts.

Work-Life solutions
Get referrals to community resources.

Manager’s resources
A range of services for you and your team, especially when things get tough.

* Frontline healthcare workers have access to immediate counseling, simply call 866-598-3978.

What to expect when you call

When you call UW CareLink, you’ll speak with a multilingual master’s level or above guidance counselor who listens to you and assesses your needs.

The guidance counselor first asks you basic demographic questions such as your name, job and work location. Your personal information is confidential and not shared with the University. The UW only sees aggregated data that helps program administrators understand how people use the UW CareLink service.

The guidance counselor will answer your questions, and if needed, refer you to a counselor or other appropriate resources. If your situation is urgent, the counselor is trained to begin solving it immediately.

How was your experience?

UW CareLink takes customer service very seriously. If your experience was more than you expected, or wasn’t at all what you expected, we want to know. You can either call UW CareLink’s program manager, Jessica Cole (206-616-4932) or fill out our anonymous form.