UNIVERSITY OF WASHINGTON
Specification for Class
PATIENT ACCOUNT REPRESENTATIVE 1
UW CODE AND REPRESENTATIVE GROUP
18171 (NE S SEIU 925 Non Supv)
21223 (NE H SEIU 925 Non Supv)
CLASS SERIES CONCEPT
Process and resolve patient accounts receivable.
Process select activities related to the patient accounts receivable. Patient accounting functions supported include billing, follow-up, collections, incoming inquiries, audit resolutions, cash applications, credit balance resolutions, and registration updates.
Under general supervision, perform specialized clerical duties in support of patient accounting functions requiring knowledge of third-party payers and patient accounting systems. Positions in this classification have minimal contact with patients, clinical support staff, or third-party payers.
Post adjustments to patient accounts according to departmental procedures;
Post and balance daily remittances to patient accounts; post allowances and adjustments accompanying cash remittances;
Screen, scan and process incoming correspondence to ensure routing to appropriate work queues/units;
Print, distribute and mail claims; process returned mail;
Print medical records and itemizations as required for claims submission;
Produce and print account summaries, itemizations, and other documents as required, in response to requests from attorneys and others;
Perform data entry; document activities accurately in all applicable systems, and in accordance with departmental policies and procedures;
Maintain confidentiality of information, including protected health information (PHI);
Participate in and attend meetings and training as required;
May assist in orienting and training new staff;
May occasionally speak to patients, clinical staff, or third-party payers; and
Perform other duties as assigned.
High School graduation or equivalent AND one year of experience in patient accounting, customer service, or a related office environment
New Class: 05/01/2018
Classification series encompasses the work formerly performed by Patient Financial Services Specialist 1 (18081), Patient Financial Services Specialist 2 (18082), and Patient Financial Services Supervisor (18083). The Patient Financial Services series was inactivated at the effective date of the Patient Account Representative series.