University of Washington Human Resources

UW CODE AND REPRESENTATIVE GROUP

7380 (SEIU Local 925 Clerical Nonsupervisory)

BASIC FUNCTION

Perform certified, senior-level computer analysis, diagnosis, repair, and maintenance work on major, highly complex, system-wide, high-risk, high-impact, mission-critical FCC registered class A PBX and associated telecommunication systems; plan, coordinate and perform all maintenance activities and install and test major units of a large telecommunication/video/computer system and/or telecommunication/video/data communication network.

DISTINGUISHING CHARACTERISTICS

In a medical center environment, independently perform highly complex, senior-level troubleshooting, maintenance, installation, construction, testing and repair activities such as analyzing an entire system of elements to design, install, diagnose problems on organization-wide, major telecommunication/video/computer equipment and/or telecommunication/video/data communication network systems. Complete electronic/electrical construction documentation for large projects. Design, program, and repair large database systems. Perform network administration for NT domain. Evaluate and recommend medical center-wide communication systems.

TYPICAL WORK

Analyze, diagnose and repair highly complex, multi-service telecommunications/video/computer system malfunctions or failures on same and/or wide-area telecommunication network systems;

Lead, direct and inspect for quality the work of other telecommunications technical staff, contracted technical staff and construction project personnel at all locations;

Analyze system printouts, software tools, testing separate equipment and considering separate wiring configurations to isolate, diagnose and correct malfunctions; analyze software and firmware operation of communication systems to troubleshoot circuits; make adjustments, corrections, repair and replace parts to component level;

Plan, coordinate, and perform all maintenance activities on a medical center-wide telecommunication/video/computer system and/or telecommunication/video/data communication network; maintain and modify electrical power conversion and distribution systems; ensure that equipment is at current rev levels; develop and use diagnostic software and/or digital logic devices as needed to locate malfunction(s); coordinate with software technicians and vendor representatives in making necessary changes;

Develop and implement preventive maintenance programs; perform preventive maintenance on a variety of telecommunication hardware components; coordinate efforts with systems programmers and/or vendor representatives;

Review floor plans on remodel and building construction projects to make recommendations for corrections or additions; inspect and approve for release of payment on completed projects;

Design and fabricate specialized interfaces, controls, or data communication equipment when interfacing complex telecommunication systems, file transfers, data gathering and processing apparatus for systems, control apparatus, or telecommunications equipment; design, construct and install communications links between systems such as voice terminals, terminals, work stations, printers and computer ports;

Confer with internal and external experts on design concept, equipment requirements and limitations when fabricating special purpose telecommunication equipment; complete electronic/electrical construction documentation for large projects;

Install, or direct the installation of, major units of telecommunication systems such as primary rate, T1, telecommuter, and network systems; design and fabricate telecommunication network equipment;

Participate in department management by developing long-range plans, policies and procedures and assisting in RFQ/RFP documentation;

Update computer maintenance manuals; ensure that test equipment is calibrated and operating properly; provide information on maintenance schedules, limitations on telecommunication availability or projected down time;

Develop or oversee the development and maintenance of an inventory of spare parts and supplies, ensure that test equipment is available, operational, and calibrated;

Perform the work of Communications Technician 2;

May train others in telecommunications equipment maintenance, installation, construction or documentation activities;

Perform related duties as required.

MINIMUM QUALIFICATIONS - UW Contract Classified

One year of experience as a Communications Technician 2

OR

equivalent education/experience.

NEW 7-1-2002