{"id":774,"date":"2022-10-27T14:15:04","date_gmt":"2022-10-27T21:15:04","guid":{"rendered":"https:\/\/hr.uw.edu\/worklife\/?page_id=774"},"modified":"2026-07-13T13:20:28","modified_gmt":"2026-07-13T20:20:28","slug":"manager-consultation-with-uw-carelink","status":"publish","type":"page","link":"https:\/\/hr.uw.edu\/worklife\/resources-for-managers\/manager-consultation-with-uw-carelink\/","title":{"rendered":"WA EAP for supervisors, managers, and HR administrators"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/hr.uw.edu\/worklife\/resources-for-managers\/manager-consultation-with-uw-carelink\/#Organizational-consultations\" >Organizational consultations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/hr.uw.edu\/worklife\/resources-for-managers\/manager-consultation-with-uw-carelink\/#Organizational-consultation-process\" >Organizational consultation process<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/hr.uw.edu\/worklife\/resources-for-managers\/manager-consultation-with-uw-carelink\/#Referrals-to-the-EAP\" >Referrals to the EAP<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/hr.uw.edu\/worklife\/resources-for-managers\/manager-consultation-with-uw-carelink\/#Referral-types\" >Referral types<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/hr.uw.edu\/worklife\/resources-for-managers\/manager-consultation-with-uw-carelink\/#Critical-incident-response\" >Critical incident response<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/hr.uw.edu\/worklife\/resources-for-managers\/manager-consultation-with-uw-carelink\/#Supervisor-resources\" >Supervisor resources<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/hr.uw.edu\/worklife\/resources-for-managers\/manager-consultation-with-uw-carelink\/#Privacy-and-confidentiality\" >Privacy and confidentiality<\/a><\/li><\/ul><\/nav><\/div>\n<p>The Washington State Employee Assistance Program (WA EAP) provides specific services to supervisors, managers and HR administrators to help them in their efforts to support their teams and colleagues. WA EAP can provide organizational consultations, referrals to the EAP, critical incident response and tools to promote personal and professional development.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Organizational-consultations\"><\/span><strong>Organizational consultations<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Organizational consultations are provided by skilled EAP staff counselors with experience and knowledge working in the public service sector. The WA EAP team has expertise on topics including substance misuse, anger management, suicide, domestic violence, trauma and organizational management.<\/p>\n<p>Challenges for which WA EAP offers consultation include:<\/p>\n<ul>\n<li>Performance or disciplinary issues<\/li>\n<li>Substance misuse<\/li>\n<li>Managing change<\/li>\n<li>Conflict<\/li>\n<li>Domestic violence<\/li>\n<li>Sexual harassment<\/li>\n<li>Illness and death<\/li>\n<li>Mental health<\/li>\n<li>Suicidality<\/li>\n<li>Safety concerns<\/li>\n<li>Secondary traumatic stress<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Organizational-consultation-process\"><\/span><strong>Organizational consultation process<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>Submit a\u00a0<a href=\"https:\/\/des.wa.gov\/services\/employee-assistance-program\/supervisors\/request-eap-organizational-consult\" target=\"_blank\" rel=\"noopener\">request for an organizational consultation<\/a>.<\/li>\n<li>Within 1 business day of receipt of your request, the on-call EAP counselor will follow up with you to schedule a time for the consultation.<\/li>\n<li>During the consultation, you and the EAP counselor will:\n<ul>\n<li>Identify the primary concern<\/li>\n<li>Discuss the concern\u2019s impact on the employee, the workplace, and you<\/li>\n<li>Discuss resources and referrals<\/li>\n<li>Identify next steps to support you in your efforts to support the workplace, the employees, and you<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Referrals-to-the-EAP\"><\/span><strong>Referrals to the EAP<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Employee well-being and a healthy, effective workplace are linked. Employees with low well-being exhibit declines in work performance, have higher rates of illness, are absent more often and are involved in more accidents. To promote employee and workplace well-being, it may be necessary at times to encourage an employee to seek support from the EAP.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Referral-types\"><\/span><strong>Referral types<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><strong>Self-referral:<\/strong>\u00a0An employee independently contacts the EAP to access services. The supervisor will not be notified of EAP contact without the employee\u2019s consent.<\/li>\n<li><strong>Informal referral:<\/strong>\u00a0A supervisor encourages an employee to get support from the EAP. The referral is not related to work performance concerns. The supervisor will not be notified of EAP contact without the employee\u2019s consent.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Critical-incident-response\"><\/span><strong>Critical incident response<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When a significant loss or traumatic event occurs, the EAP can help guide leaders on what to do in the aftermath and talk through best practices for supporting their work group. If appropriate, the EAP can facilitate a debriefing or an educational group about grief or trauma. This is not always needed, but in certain overwhelming situations like the traumatic death of a coworker or an act of workplace violence, it can be helpful for an EAP counselor to facilitate a session.<\/p>\n<p>To request EAP\u2019s critical incident response services, use our\u00a0<a href=\"https:\/\/des.wa.gov\/services\/employee-assistance-program\/supervisors\/request-eap-organizational-consult\" target=\"_blank\" rel=\"noopener\">organizational consultation request form<\/a>\u00a0or call 877-313-4455.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Supervisor-resources\"><\/span><strong>Supervisor resources<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><a href=\"https:\/\/www.des.wa.gov\/services\/employee-assistance-program\/publications\/brochures-posters-and-guides\" target=\"_blank\" rel=\"noopener\">Brochures, posters, and guides<\/a><\/li>\n<li><a href=\"https:\/\/www.des.wa.gov\/services\/employee-assistance-program\/publications\/eap-supervisor-newsletter\" target=\"_blank\" rel=\"noopener\">Supervisor newsletters<\/a><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Privacy-and-confidentiality\"><\/span><strong>Privacy and confidentiality<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To learn more about how we protect your privacy and the limited exceptions to confidentiality, review the\u00a0<a href=\"https:\/\/des.wa.gov\/sites\/default\/files\/2022-06\/Notice-PrivancyPractices.pdf\" target=\"_blank\" rel=\"noopener\">Notice of Privacy Practice for the Washington State EAP (PDF)<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>WA EAP can provide organizational consultations, referrals to the EAP, critical incident response and tools to promote personal and professional development.<\/p>\n","protected":false},"author":49,"featured_media":0,"parent":665,"menu_order":30,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"categories":[],"class_list":["post-774","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hr.uw.edu\/worklife\/wp-json\/wp\/v2\/pages\/774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hr.uw.edu\/worklife\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hr.uw.edu\/worklife\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/worklife\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/worklife\/wp-json\/wp\/v2\/comments?post=774"}],"version-history":[{"count":14,"href":"https:\/\/hr.uw.edu\/worklife\/wp-json\/wp\/v2\/pages\/774\/revisions"}],"predecessor-version":[{"id":2208,"href":"https:\/\/hr.uw.edu\/worklife\/wp-json\/wp\/v2\/pages\/774\/revisions\/2208"}],"up":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/worklife\/wp-json\/wp\/v2\/pages\/665"}],"wp:attachment":[{"href":"https:\/\/hr.uw.edu\/worklife\/wp-json\/wp\/v2\/media?parent=774"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hr.uw.edu\/worklife\/wp-json\/wp\/v2\/categories?post=774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}