About UW Carelink

Last updated: April 16, 2023

UW CareLink is the employee assistance program provided for PEBB benefits-eligible UW employees, their dependents, and other household members. Initial services are provided at no cost, and the call is toll-free. UW CareLink is available nationwide 24 hours a day, 7 days a week. 

UW CareLink connects you with experts who help you and your family members navigate life’s challenges. You get free, confidential access to guidance consultants who provide: 

  • Counseling 
  • Legal advice 
  • Financial guidance 
  • Eldercare assistance 
  • WorkLife solutions
  • Consultation for managers
  • Critical and traumatic incident response services 

The UW CareLink website is your go-to site for expert information and tools on the issues that matter most to you: relationships, work, school, parenting, wellness, legal, financial, free time and much more. Plus, discover featured resources and alerts on timely topics and emerging issues. 

Resources are available as articles, podcasts, videos, slideshows, on-demand training, online communities and the “Ask a Guidance Consultant” chat, providing personal responses to your questions.  

In addition to providing excellent customer service, CareLink is committed to diversity, equity and inclusion in its service delivery. If you feel that your service has been less than satisfactory, or that you have been discriminated against, complete this anonymous feedback form 

What to expect when you call 

When you call UW CareLink, you’ll speak with a multilingual master’s level or above guidance counselor who listens to you and assesses your needs. You can expect your call to be answered within 30 seconds each time you call, no matter the day or time, and not be routed to voicemail.  

The guidance counselor first asks you basic questions such as your name, job and work location. Your personal information is confidential and not shared with the University. The UW only sees aggregated data that helps program administrators understand how people use the UW CareLink service. 

The guidance counselor will answer your questions, and if needed, refer you to a counselor or other appropriate resources. If your situation is urgent, the counselor is trained to begin solving it immediately. 

After your service, the guidance counselor will ask if they can send you an anonymous e-survey about your experience. This survey provides us with valuable feedback about the service that we use to make improvements and tailor services to UW employees’ needs.  


  • This benefit is free to you and your household members. 
  • Call 866-598-3978 or TDD 800-697-0353 whenever you need assistance, 24 hours a day, 7 days a week. 
  • No issue is too big or too small — we’re here to help. 
  • Your information is always confidential.