{"id":7941,"date":"2026-07-08T10:46:26","date_gmt":"2026-07-08T17:46:26","guid":{"rendered":"https:\/\/hr.uw.edu\/pod\/?page_id=7941"},"modified":"2026-07-08T10:46:26","modified_gmt":"2026-07-08T17:46:26","slug":"jen-oryan-phd","status":"publish","type":"page","link":"https:\/\/hr.uw.edu\/pod\/coaching-and-organizational-consulting\/meet-the-consultants\/jen-oryan-phd\/","title":{"rendered":"Jen O&#8217;Ryan, PhD"},"content":{"rendered":"<p><img decoding=\"async\" class=\"size-medium wp-image-935 alignright\" src=\"https:\/\/hr.uw.edu\/pod\/wp-content\/uploads\/sites\/10\/2022\/02\/ORyan_BioPic.jpg\" alt=\"Consultant Jen O'Ryan\" width=\"221\" \/><\/p>\n<h2 class=\"h3 alt\">PHILOSOPHY STATEMENT<\/h2>\n<p><em>A trusted guide in a changing landscape. Specializing in Human and Organizational Behavior.<\/em><\/p>\n<p>Dr. Jen O&#8217;Ryan is a Change Management Leader and Digital Transformation Executive with 20 years&#8217; experience driving continuous improvement. Trusted advisor to senior leadership with a track record of developing high-performing teams, her background includes designing new experiences for customers, transforming enterprise-wide workflows, and making order out of chaos.<\/p>\n<p>Blending humor, storytelling, and evidence-based methods, Jen&#8217;s approach is to meet people where they are and show them a way forward. She is also the author of two books on building inclusive organizations, sustainable culture change, and bringing others along on the journey.<\/p>\n<h2 class=\"h3 alt\">Areas of specialization<\/h2>\n<ul>\n<li><strong>Leading and managing change<\/strong><\/li>\n<li><strong>Retreat and meeting facilitation<\/strong><\/li>\n<li><strong>Workplace culture and community<\/strong><\/li>\n<li><strong>Workshops and small group learning<\/strong><\/li>\n<li><strong>Project management and implementation<\/strong><\/li>\n<li><strong>Strategic planning and communication<\/strong><\/li>\n<li><strong>Process improvement and design<\/strong><\/li>\n<li><strong><strong>Creativity and innovation<\/strong><\/strong><\/li>\n<\/ul>\n<h3><\/h3>\n<h3><strong>Facilitation, Workshops, and Learning<\/strong><\/h3>\n<ul>\n<li>Navigating emotionally charged change or conversations (policies, reorganizations, restructuring)<\/li>\n<li>Facilitation for leadership retreats, planning sessions, and strategy development<\/li>\n<li>Workshops and interactive learning sessions (coping and resiliency, psychological safety in the workplace, reclaiming toxic teams)<\/li>\n<\/ul>\n<h3><strong>Change Management <\/strong><\/h3>\n<ul>\n<li>Individual strategy sessions and small group work (managing change fatigue and overwhelm, leading teams during uncertainty)<\/li>\n<li>Communication development, audience mapping, and organizational storytelling<\/li>\n<li>Organizational health and employee engagement research (surveys, interviews, focus groups)<\/li>\n<li>Strategic design through implementation and post-launch evaluation<\/li>\n<\/ul>\n<h3><strong>Content development and expert review<\/strong><\/h3>\n<ul>\n<li>Review content (policy, messaging, textbooks, course materials) for bias, stereotypes, inequities, ableism, absences, stigma, appropriation, and similar issues<\/li>\n<li>Humanizing interactions and experiences<\/li>\n<li>User experience mapping and workflow analysis \/ optimization<\/li>\n<\/ul>\n<h2><strong>Select Projects and Achievements<\/strong><\/h2>\n<ul>\n<li>Designed and implemented an expansion strategy that increased a client&#8217;s internal processing capacity by 58%, significantly improving data quality and update frequency.<\/li>\n<li>Enhanced alert timing by analyzing abandonment points and user friction, resulting in improved engagement.<\/li>\n<li>Specialized in supporting transformations by combining facilitation, strategy development, and people-centered design. Led organizational initiatives addressing employee overwhelm and stalled adoption efforts.<\/li>\n<li>Designed and implemented cross-functional processes to reduce delivery inconsistencies, improving client experience and cutting internal rework hours by 26%.<\/li>\n<li>Optimized support workflows, significantly reducing client ticket resolution time from 78 to 28 days, leading to measurable cost savings.<\/li>\n<li>Developed and rolled out a cross-organizational communication strategy, increasing internal accountability and strengthening client trust. Leveraged data visualization and threshold modeling to eliminate excess &#8220;noise.&#8221;<\/li>\n<\/ul>\n<h2 class=\"h3 alt\">Credentials<\/h2>\n<ul>\n<li>20 years leading enterprise-wide initiatives (domestic and international), designing data collection and analysis, driving product and feature development through release (including Microsoft, Amazon)<\/li>\n<li><span data-contrast=\"none\">Author of two books on the subject:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:2,&quot;335559685&quot;:360,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:320,&quot;335559991&quot;:180}\"> <\/span>\n<ul>\n<li><span data-contrast=\"none\">&#8220;<\/span><a href=\"https:\/\/tinyurl.com\/mr4672a9\"><span data-contrast=\"none\">What&#8217;s Behind Your Brand?: A Style Guide for Humanizing Your Content<\/span><\/a><span data-contrast=\"none\">&#8220;<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:2,&quot;335559685&quot;:360,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:320,&quot;335559991&quot;:180}\"> <\/span><\/li>\n<li><span data-contrast=\"none\">&#8220;<\/span><a href=\"https:\/\/tinyurl.com\/yc8xek8c\"><span data-contrast=\"none\">Inclusive AF: A Field Guide for &#8216;Accidental&#8217; Diversity Experts<\/span><\/a><span data-contrast=\"none\">&#8220;<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:2,&quot;335559685&quot;:360,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:320,&quot;335559991&quot;:180}\"> <\/span><\/li>\n<\/ul>\n<\/li>\n<li>PhD \u2013 Human Behavior, Capella University<\/li>\n<li>MBA \u2013 University of Phoenix<\/li>\n<li>BA \u2013 University of Washington<\/li>\n<\/ul>\n<h2 class=\"h3 alt\">Selected Clients<\/h2>\n<ul>\n<li>Washington Board of Pilotage Commissioners<\/li>\n<li>Puget Sound Pilots<\/li>\n<li>Jennifer Brown (Jennifer Brown Consulting)<\/li>\n<li>Larson Textbooks (Math, K-12)<\/li>\n<li>WellSpring EAP<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>PHILOSOPHY STATEMENT A trusted guide in a changing landscape. Specializing in Human and Organizational Behavior. Dr. Jen O&#8217;Ryan is a Change Management Leader and Digital Transformation Executive with 20 years&#8217; experience driving continuous improvement. Trusted advisor to senior leadership with a track record of developing high-performing teams, her background includes designing new experiences for customers, transforming enterprise-wide workflows, and making order out of chaos. Blending humor, storytelling, and evidence-based methods, Jen&#8217;s approach is to meet people where they are and&#8230;<\/p>\n","protected":false},"author":135,"featured_media":5654,"parent":571,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[],"class_list":["post-7941","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hr.uw.edu\/pod\/wp-json\/wp\/v2\/pages\/7941","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hr.uw.edu\/pod\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hr.uw.edu\/pod\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/pod\/wp-json\/wp\/v2\/users\/135"}],"replies":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/pod\/wp-json\/wp\/v2\/comments?post=7941"}],"version-history":[{"count":1,"href":"https:\/\/hr.uw.edu\/pod\/wp-json\/wp\/v2\/pages\/7941\/revisions"}],"predecessor-version":[{"id":7942,"href":"https:\/\/hr.uw.edu\/pod\/wp-json\/wp\/v2\/pages\/7941\/revisions\/7942"}],"up":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/pod\/wp-json\/wp\/v2\/pages\/571"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/pod\/wp-json\/wp\/v2\/media\/5654"}],"wp:attachment":[{"href":"https:\/\/hr.uw.edu\/pod\/wp-json\/wp\/v2\/media?parent=7941"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hr.uw.edu\/pod\/wp-json\/wp\/v2\/categories?post=7941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}