{"id":113,"date":"2025-07-21T10:48:55","date_gmt":"2025-07-21T17:48:55","guid":{"rendered":"https:\/\/hr.uw.edu\/experience\/?page_id=113"},"modified":"2025-10-09T16:23:31","modified_gmt":"2025-10-09T23:23:31","slug":"employee-service-faqs","status":"publish","type":"page","link":"https:\/\/hr.uw.edu\/experience\/service-awards\/employee-service-faqs\/","title":{"rendered":"Employee service FAQs"},"content":{"rendered":"
\n
\n
\n
How do I receive my award?<\/i><\/a><\/h5>\n<\/div>\n
\n

We send service recognition packets to managers who have staff celebrating milestone anniversaries for that month. The packet includes a service recognition certificate and a UW Seal pin for those celebrating five years of service. You can view the service award options online. If you are celebrating 10+ year milestones, you will also receive an email with a gift selection form included.<\/p>\n<\/div>\n<\/div>\n

\n
\n
Is it possible to customize certificates for employees?<\/i><\/a><\/h5>\n<\/div>\n
\n

Yes. Contact us at srvcawds@us.edu<\/a> for campus staff or uwmserviceawards@uw.edu<\/a> for UW Medicine health system staff to receive a certificate template.<\/p>\n<\/div>\n<\/div>\n

\n
\n
Can I select an item at a lower award year (e.g. employee celebrating 20-year milestone would like a gift that is at the 15-year level)?<\/i><\/a><\/h5>\n<\/div>\n
\n

Of course! You are welcome to choose at a lower milestone level if you prefer the gift, but you can\u2019t choose more than one item.<\/p>\n<\/div>\n<\/div>\n

\n
\n
How long do I have to make a gift selection?<\/i><\/a><\/h5>\n<\/div>\n
\n

Please complete your selection within three months of your service recognition anniversary.<\/p>\n<\/div>\n<\/div>\n

\n
\n
I never received my notification email. What should I do?<\/i><\/a><\/h5>\n<\/div>\n
\n

If you have not received your recognition email during the month of your Company Service Date, please contact your manager or email srvcawds@us.edu<\/a> for campus staff or uwmserviceawards@uw.edu<\/a> for UW Medicine health system staff.<\/p>\n<\/div>\n<\/div>\n

\n
\n
\n
I received a damaged certificate. Can I get a replacement?<\/i><\/a><\/h5>\n<\/div>\n
\n

Yes! Please contact your manager or email srvcawds@us.edu<\/a> for campus staff or uwmserviceawards@uw.edu<\/a> for UW Medicine health system staff to get a replacement.<\/p>\n<\/div>\n<\/div>\n

\n
\n
How long will it take to receive my gift?<\/i><\/a><\/h5>\n<\/div>\n
\n

Gift processing can take anywhere from 4 to 6 weeks upon submission of the gift selection form.<\/p>\n<\/div>\n<\/div>\n

\n
\n
I received my gift, but it is not the right size\/I\u2019d like something different. Can I exchange it?<\/i><\/a><\/h5>\n<\/div>\n
\n

Yes! Contact srvcawds@us.edu<\/a> for campus staff or uwmserviceawards@uw.edu<\/a> for UW Medicine health system staff. We will work with you to visit the University Book Store<\/a> (University Avenue location in Seattle only) to process an exchange.<\/p>\n

Exchanges and returns may also be completed through campus mail, if preferred. Keep in mind that if you are exchanging for a different gift, only an item from your current milestone or lower may be selected.<\/p>\n<\/div>\n<\/div>\n

\n
\n
I think my years of service is wrong! Who do I contact?<\/i><\/a><\/h5>\n<\/div>\n
\n

Please email srvcawds@us.edu<\/a> for campus staff or uwmserviceawards@uw.edu<\/a> for UW Medicine health system staff s so we can review your employment history. If we see a correction needs to be made, we\u2019ll contact Employee Workday Support<\/a> to have it updated.<\/p>\n<\/div>\n<\/div>\n

\n
\n
How can I check my employee\u2019s service recognition anniversary date?<\/i><\/a><\/h5>\n<\/div>\n
\n

The service recognition program uses the Company Service Date in Workday to identify milestone anniversaries for eligible employees. To review an employee\u2019s company service date in Workday, open the employee\u2019s Profile and check the Company Service Date in their Job Details.<\/p>\n<\/div>\n<\/div>\n

\n
\n
Can I get a list of upcoming service recognition anniversaries for my department?<\/i><\/a><\/h5>\n<\/div>\n
\n

Those with the \u2018Manager\u2019 security role can search for and run the report \u201cService Award Date by Organization R0441\u201d to review company service dates in Workday by supervisory organization. This report identifies Service Recognition Program eligible staff with their service recognition anniversary date and service years.<\/p>\n<\/div>\n<\/div>\n

\n
\n
Does my service at Northwest Hospital (NWH) or UW Physicians (UWP) count towards UW Service Awards?<\/i><\/a><\/h5>\n<\/div>\n
\n

Yes. Your continuous service at NWH or UWP counts if you integrated from NWH or UWP on January 1, 2020 into a position at UW that is eligible for service awards.<\/p>\n

Your service at NWH or UWP does not count if you did not integrate to UW on January 1, 2020, or if you integrated on January 1, 2020 into a UW position that is not eligible for service awards.<\/p>\n<\/div>\n<\/div>\n

\n
\n
Can I donate the cash equivalent of my service recognition award?<\/i><\/a><\/h5>\n<\/div>\n
\n

We appreciate your generosity, however we are not permitted to transfer\/donate the value of recognition gifts to another UW entity or non-UW entity.<\/p>\n<\/div>\n<\/div>\n

<\/p>\n<\/div>\n

Don\u2019t see your question here? Email us at Campus: srvcawds@uw.edu<\/a> or UW Medicine: uwmserviceawards@uw.edu<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Get answers to frequently asked questions about service awards.<\/p>\n","protected":false},"author":49,"featured_media":0,"parent":93,"menu_order":50,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"class_list":["post-113","page","type-page","status-publish","format-standard","hentry"],"acf":[],"yoast_head":"\nEmployee service FAQs - Employee Experience<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hr.uw.edu\/experience\/service-awards\/employee-service-faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Employee service FAQs - Employee Experience\" \/>\n<meta property=\"og:description\" content=\"Get answers to frequently asked questions about service awards.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hr.uw.edu\/experience\/service-awards\/employee-service-faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Employee Experience\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-09T23:23:31+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hr.uw.edu\/experience\/service-awards\/employee-service-faqs\/\",\"url\":\"https:\/\/hr.uw.edu\/experience\/service-awards\/employee-service-faqs\/\",\"name\":\"Employee service FAQs - Employee Experience\",\"isPartOf\":{\"@id\":\"https:\/\/hr.uw.edu\/experience\/#website\"},\"datePublished\":\"2025-07-21T17:48:55+00:00\",\"dateModified\":\"2025-10-09T23:23:31+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/hr.uw.edu\/experience\/service-awards\/employee-service-faqs\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/hr.uw.edu\/experience\/service-awards\/employee-service-faqs\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/hr.uw.edu\/experience\/service-awards\/employee-service-faqs\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/hr.uw.edu\/experience\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service awards\",\"item\":\"https:\/\/hr.uw.edu\/experience\/service-awards\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Employee service FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/hr.uw.edu\/experience\/#website\",\"url\":\"https:\/\/hr.uw.edu\/experience\/\",\"name\":\"Employee Experience\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/hr.uw.edu\/experience\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Employee service FAQs - Employee Experience","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hr.uw.edu\/experience\/service-awards\/employee-service-faqs\/","og_locale":"en_US","og_type":"article","og_title":"Employee service FAQs - Employee Experience","og_description":"Get answers to frequently asked questions about service awards.","og_url":"https:\/\/hr.uw.edu\/experience\/service-awards\/employee-service-faqs\/","og_site_name":"Employee Experience","article_modified_time":"2025-10-09T23:23:31+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/hr.uw.edu\/experience\/service-awards\/employee-service-faqs\/","url":"https:\/\/hr.uw.edu\/experience\/service-awards\/employee-service-faqs\/","name":"Employee service FAQs - Employee Experience","isPartOf":{"@id":"https:\/\/hr.uw.edu\/experience\/#website"},"datePublished":"2025-07-21T17:48:55+00:00","dateModified":"2025-10-09T23:23:31+00:00","breadcrumb":{"@id":"https:\/\/hr.uw.edu\/experience\/service-awards\/employee-service-faqs\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hr.uw.edu\/experience\/service-awards\/employee-service-faqs\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/hr.uw.edu\/experience\/service-awards\/employee-service-faqs\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/hr.uw.edu\/experience\/"},{"@type":"ListItem","position":2,"name":"Service awards","item":"https:\/\/hr.uw.edu\/experience\/service-awards\/"},{"@type":"ListItem","position":3,"name":"Employee service FAQs"}]},{"@type":"WebSite","@id":"https:\/\/hr.uw.edu\/experience\/#website","url":"https:\/\/hr.uw.edu\/experience\/","name":"Employee Experience","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/hr.uw.edu\/experience\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/hr.uw.edu\/experience\/wp-json\/wp\/v2\/pages\/113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hr.uw.edu\/experience\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hr.uw.edu\/experience\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/experience\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/experience\/wp-json\/wp\/v2\/comments?post=113"}],"version-history":[{"count":7,"href":"https:\/\/hr.uw.edu\/experience\/wp-json\/wp\/v2\/pages\/113\/revisions"}],"predecessor-version":[{"id":357,"href":"https:\/\/hr.uw.edu\/experience\/wp-json\/wp\/v2\/pages\/113\/revisions\/357"}],"up":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/experience\/wp-json\/wp\/v2\/pages\/93"}],"wp:attachment":[{"href":"https:\/\/hr.uw.edu\/experience\/wp-json\/wp\/v2\/media?parent=113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}