Working during COVID-19

For first responders

As the COVID-19 pandemic continues to stress our healthcare workforce as never before, UW CareLink recognizes that an enhanced level of support is needed for frontline healthcare workers. We’ve assembled the following resources.

Immediate counseling for frontline healthcare workers

Immediate no-cost telephonic counseling support for frontline workers is now available 24/7. Simply call UW CareLink to access this enhanced service offering.

What to expect
When you call UW CareLink (866-598-3978) a masters level Guidance Counselor will answer the phone. Let them know that you are a frontline healthcare worker and they will provide you immediate counseling support.

Does this count toward my 5 free counseling visits?
No, this is in addition to your 5 free counseling visits. You can utilize this service as many times as you need, there is no limit.

How long are the visits?
The visits can be up to 30 minutes, but they can be as short as you need. Keep this resource in mind when you are experiencing a high amount of stress during the day and you just need a quick moment to decompress or vent. We are here for you anytime and from anywhere, 24 hours per day/ 7 days per week.

I’m a family member of a frontline healthcare worker, can I utilize this service?
This service is meant for the frontline healthcare worker, so no. However, we do recognize the high levels of stress that you are facing as a family member. UW employee’s dependents and their household members are eligible for UW CareLink. Call UW CareLink to schedule a time with a counselor near you, and use your 5 free counseling visits.

Tip: you can request remote visits to maintain physical distancing.

How was your experience?

UW CareLink takes customer service very seriously. If your experience was more than you expected, or wasn’t at all what you expected, we want to know. You can either call UW CareLink’s program manager, Jessica Cole (206-616-4932) or fill out our anonymous form.

Resource guides
Other resources