{"id":5522,"date":"2024-03-26T00:00:00","date_gmt":"2024-03-26T07:00:00","guid":{"rendered":"https:\/\/hr.uw.edu\/comp\/?page_id=5522"},"modified":"2026-06-27T19:04:18","modified_gmt":"2026-06-28T02:04:18","slug":"computer-support-technician-3","status":"publish","type":"page","link":"https:\/\/hr.uw.edu\/comp\/computer-support-technician-3\/","title":{"rendered":"Computer Support Technician 3"},"content":{"rendered":"

UW CODE AND REPRESENTATIVE GROUP<\/strong><\/p>\n

17941 (NE S SEIU 925 Non Supv)
\n22464 (NE H NI SEIU 925 Non Supv)<\/p>\n

BASIC FUNCTION<\/strong><\/p>\n

Establish procedures for monitoring and prioritizing system usage and coordinate computer and peripheral machine operations for a group of stand alone microcomputers or local area network(s) workstations. Provide technical support to computer users in the use of a variety of application software packages and respond to hardware\/software problems with corrective procedures.<\/p>\n

DISTINGUISHING CHARACTERISTICS<\/strong><\/p>\n

Under general direction, establish procedures for facility use, work methods, schedules, job priorities, and work flow. Coordinate computer and peripheral machine operations in a lab and\/or for other areas across campus AND<\/p>\n

1. Scope of Position’s Supervisory Responsibility<\/p>\n

With delegated authority, interview and recommend the selection of applicants, conduct training, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary actions.<\/p>\n

AND\/OR
\n2. Scope and Impact of Position’s Advisory Responsibility<\/p>\n

Assist and advise management with planning of local area networks and computing facility growth and make recommendations to accommodate staffing, equipment, supplies, and facility costs.<\/p>\n

TYPICAL WORK<\/strong><\/p>\n

Develop and implement procedures, forms, work methods, schedules, job priorities, and coordinate work flow;<\/p>\n

Provide technical support to computer users in the use of a variety of application software packages and respond to hardware\/software problems with corrective procedures;<\/p>\n

Provide support to users by identifying and resolving problems relating to the operation\/function of application software systems;<\/p>\n

Develop, prepare and maintain departmental records, databases, statements of income and expenditures, and summaries of departmental operation; establish procedures for monitoring and prioritizing system usage;<\/p>\n

Schedule repairs, monitor service requests, maintain records and service contracts;<\/p>\n

May assist faculty with teaching aids, materials and equipment associated with classroom instruction;<\/p>\n

May direct the work of others;<\/p>\n

Perform duties of Computer Services Technician II;<\/p>\n

Perform related duties as required.<\/p>\n

MINIMUM QUALIFICATIONS<\/strong><\/p>\n

One year experience as a Computer Support Technician II.<\/p>\n

Equivalent education and\/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and\/or registration.<\/p>\n

CLASSIFICATION HISTORY\u00a0<\/strong><\/p>\n

01\/01\/1994: New Class
\n08\/01\/2002: New to CSA
\n06\/01\/2005: CSR Class Conversion<\/p>\n","protected":false},"excerpt":{"rendered":"

UW CODE AND REPRESENTATIVE GROUP 17941 (NE S SEIU 925 Non Supv) 22464 (NE H NI SEIU 925 Non Supv) BASIC FUNCTION Establish procedures for monitoring and prioritizing system usage and coordinate computer and peripheral machine operations for a group of stand alone microcomputers or local area network(s) workstations. Provide technical support to computer users in the use of a variety of application software packages and respond to hardware\/software problems with corrective procedures. DISTINGUISHING CHARACTERISTICS Under general direction, establish procedures…<\/p>\n","protected":false},"author":49,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"class_list":["post-5522","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/5522","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/comments?post=5522"}],"version-history":[{"count":1,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/5522\/revisions"}],"predecessor-version":[{"id":11825,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/5522\/revisions\/11825"}],"wp:attachment":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/media?parent=5522"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}