{"id":5522,"date":"2024-03-26T16:22:07","date_gmt":"2024-03-26T23:22:07","guid":{"rendered":"https:\/\/hr.uw.edu\/comp\/?page_id=5522"},"modified":"2025-05-05T16:12:27","modified_gmt":"2025-05-05T23:12:27","slug":"computer-support-technician-3","status":"publish","type":"page","link":"https:\/\/hr.uw.edu\/comp\/classified-staff\/computer-support-technician-3\/","title":{"rendered":"Computer Support Technician 3"},"content":{"rendered":"<p><strong>UW CODE AND REPRESENTATIVE GROUP<\/strong><\/p>\n<p>17941 (NE S SEIU 925 Non Supv)<br \/>\n22464 (NE H NI SEIU 925 Non Supv)<\/p>\n<p><strong>BASIC FUNCTION<\/strong><\/p>\n<p>Establish procedures for monitoring and prioritizing system usage and coordinate computer and peripheral machine operations for a group of stand alone microcomputers or local area network(s) workstations. Provide technical support to computer users in the use of a variety of application software packages and respond to hardware\/software problems with corrective procedures.<\/p>\n<p><strong>DISTINGUISHING CHARACTERISTICS<\/strong><\/p>\n<p>Under general direction, establish procedures for facility use, work methods, schedules, job priorities, and work flow. Coordinate computer and peripheral machine operations in a lab and\/or for other areas across campus AND<\/p>\n<p>1. Scope of Position&#8217;s Supervisory Responsibility<\/p>\n<p>With delegated authority, interview and recommend the selection of applicants, conduct training, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary actions.<\/p>\n<p>AND\/OR<br \/>\n2. Scope and Impact of Position&#8217;s Advisory Responsibility<\/p>\n<p>Assist and advise management with planning of local area networks and computing facility growth and make recommendations to accommodate staffing, equipment, supplies, and facility costs.<\/p>\n<p><strong>TYPICAL WORK<\/strong><\/p>\n<p>Develop and implement procedures, forms, work methods, schedules, job priorities, and coordinate work flow;<\/p>\n<p>Provide technical support to computer users in the use of a variety of application software packages and respond to hardware\/software problems with corrective procedures;<\/p>\n<p>Provide support to users by identifying and resolving problems relating to the operation\/function of application software systems;<\/p>\n<p>Develop, prepare and maintain departmental records, databases, statements of income and expenditures, and summaries of departmental operation; establish procedures for monitoring and prioritizing system usage;<\/p>\n<p>Schedule repairs, monitor service requests, maintain records and service contracts;<\/p>\n<p>May assist faculty with teaching aids, materials and equipment associated with classroom instruction;<\/p>\n<p>May direct the work of others;<\/p>\n<p>Perform duties of Computer Services Technician II;<\/p>\n<p>Perform related duties as required.<\/p>\n<p><strong>MINIMUM QUALIFICATIONS<\/strong><\/p>\n<p>One year experience as a Computer Support Technician II.<\/p>\n<p>Equivalent education and\/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and\/or registration.<\/p>\n<p><strong>CLASSIFICATION HISTORY\u00a0<\/strong><\/p>\n<p>01\/01\/1994: New Class<br \/>\n08\/01\/2002: New to CSA<br \/>\n06\/01\/2005: CSR Class Conversion<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UW CODE AND REPRESENTATIVE GROUP 17941 (NE S SEIU 925 Non Supv) 22464 (NE H NI SEIU 925 Non Supv) BASIC FUNCTION Establish procedures for monitoring and prioritizing system usage [&hellip;]<\/p>\n","protected":false},"author":96,"featured_media":0,"parent":12,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"class_list":["post-5522","page","type-page","status-publish","format-standard","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Computer Support Technician 3 - Compensation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hr.uw.edu\/comp\/classified-staff\/computer-support-technician-3\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Computer Support Technician 3 - Compensation\" \/>\n<meta property=\"og:description\" content=\"UW CODE AND REPRESENTATIVE GROUP 17941 (NE S SEIU 925 Non Supv) 22464 (NE H NI SEIU 925 Non Supv) BASIC FUNCTION Establish procedures for monitoring and prioritizing system usage [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hr.uw.edu\/comp\/classified-staff\/computer-support-technician-3\/\" \/>\n<meta property=\"og:site_name\" content=\"Compensation\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-05T23:12:27+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hr.uw.edu\/comp\/classified-staff\/computer-support-technician-3\/\",\"url\":\"https:\/\/hr.uw.edu\/comp\/classified-staff\/computer-support-technician-3\/\",\"name\":\"Computer Support Technician 3 - Compensation\",\"isPartOf\":{\"@id\":\"https:\/\/hr.uw.edu\/comp\/#website\"},\"datePublished\":\"2024-03-26T23:22:07+00:00\",\"dateModified\":\"2025-05-05T23:12:27+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/hr.uw.edu\/comp\/classified-staff\/computer-support-technician-3\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/hr.uw.edu\/comp\/classified-staff\/computer-support-technician-3\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/hr.uw.edu\/comp\/classified-staff\/computer-support-technician-3\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/hr.uw.edu\/comp\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Classified staff compensation\",\"item\":\"https:\/\/hr.uw.edu\/comp\/classified-staff\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Computer Support Technician 3\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/hr.uw.edu\/comp\/#website\",\"url\":\"https:\/\/hr.uw.edu\/comp\/\",\"name\":\"Compensation\",\"description\":\"Compensation develops and administers the compensation and classification programs that help the UW attract, retain, and motivate UW staff.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/hr.uw.edu\/comp\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Computer Support Technician 3 - Compensation","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hr.uw.edu\/comp\/classified-staff\/computer-support-technician-3\/","og_locale":"en_US","og_type":"article","og_title":"Computer Support Technician 3 - Compensation","og_description":"UW CODE AND REPRESENTATIVE GROUP 17941 (NE S SEIU 925 Non Supv) 22464 (NE H NI SEIU 925 Non Supv) BASIC FUNCTION Establish procedures for monitoring and prioritizing system usage [&hellip;]","og_url":"https:\/\/hr.uw.edu\/comp\/classified-staff\/computer-support-technician-3\/","og_site_name":"Compensation","article_modified_time":"2025-05-05T23:12:27+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/hr.uw.edu\/comp\/classified-staff\/computer-support-technician-3\/","url":"https:\/\/hr.uw.edu\/comp\/classified-staff\/computer-support-technician-3\/","name":"Computer Support Technician 3 - Compensation","isPartOf":{"@id":"https:\/\/hr.uw.edu\/comp\/#website"},"datePublished":"2024-03-26T23:22:07+00:00","dateModified":"2025-05-05T23:12:27+00:00","breadcrumb":{"@id":"https:\/\/hr.uw.edu\/comp\/classified-staff\/computer-support-technician-3\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hr.uw.edu\/comp\/classified-staff\/computer-support-technician-3\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/hr.uw.edu\/comp\/classified-staff\/computer-support-technician-3\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/hr.uw.edu\/comp\/"},{"@type":"ListItem","position":2,"name":"Classified staff compensation","item":"https:\/\/hr.uw.edu\/comp\/classified-staff\/"},{"@type":"ListItem","position":3,"name":"Computer Support Technician 3"}]},{"@type":"WebSite","@id":"https:\/\/hr.uw.edu\/comp\/#website","url":"https:\/\/hr.uw.edu\/comp\/","name":"Compensation","description":"Compensation develops and administers the compensation and classification programs that help the UW attract, retain, and motivate UW staff.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/hr.uw.edu\/comp\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/5522","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/users\/96"}],"replies":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/comments?post=5522"}],"version-history":[{"count":4,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/5522\/revisions"}],"predecessor-version":[{"id":8847,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/5522\/revisions\/8847"}],"up":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/12"}],"wp:attachment":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/media?parent=5522"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}