{"id":4877,"date":"2024-03-06T12:31:42","date_gmt":"2024-03-06T20:31:42","guid":{"rendered":"https:\/\/hr.uw.edu\/comp\/?page_id=4877"},"modified":"2025-05-22T14:15:28","modified_gmt":"2025-05-22T21:15:28","slug":"patient-account-representative-1","status":"publish","type":"page","link":"https:\/\/hr.uw.edu\/comp\/classified-staff\/patient-account-representative-1\/","title":{"rendered":"Patient Account Representative 1"},"content":{"rendered":"

UW CODE AND REPRESENTATIVE GROUP<\/strong><\/p>\n

18171 (NE S SEIU 925 Non Supv)
\n22920 (NE H NI SEIU 925 Non Supv)<\/p>\n

CLASS SERIES CONCEPT<\/strong><\/p>\n

Process and resolve patient accounts receivable.<\/p>\n

BASIC FUNCTION<\/strong><\/p>\n

Process select activities related to the patient accounts receivable. Patient accounting functions supported include billing, follow-up, collections, incoming inquiries, audit resolutions, cash applications, credit balance resolutions, and registration updates.<\/p>\n

DISTINGUISHING CHARACTERISTICS<\/strong><\/p>\n

Under general supervision, perform specialized clerical duties in support of patient accounting functions requiring knowledge of third-party payers and patient accounting systems. Positions in this classification have minimal contact with patients, clinical support staff, or third-party payers.<\/p>\n

TYPICAL WORK<\/strong><\/p>\n

Post adjustments to patient accounts according to departmental procedures;<\/p>\n

Post and balance daily remittances to patient accounts; post allowances and adjustments accompanying cash remittances;<\/p>\n

Screen, scan and process incoming correspondence to ensure routing to appropriate work queues\/units;<\/p>\n

Print, distribute and mail claims; process returned mail;<\/p>\n

Print medical records and itemizations as required for claims submission;<\/p>\n

Produce and print account summaries, itemizations, and other documents as required, in response to requests from attorneys and others;<\/p>\n

Perform data entry; document activities accurately in all applicable systems, and in accordance with departmental policies and procedures;<\/p>\n

Maintain confidentiality of information, including protected health information (PHI);<\/p>\n

Participate in and attend meetings and training as required;<\/p>\n

May assist in orienting and training new staff;<\/p>\n

May occasionally speak to patients, clinical staff, or third-party payers; and<\/p>\n

Perform other duties as assigned.<\/p>\n

MINIMUM QUALIFICATIONS<\/strong><\/p>\n

High School graduation or equivalent AND one year of experience in patient accounting, customer service, or a related office environment.<\/p>\n

Equivalent education and\/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and\/or registration.<\/p>\n

CLASSIFICATION HISTORY<\/strong><\/p>\n

05\/01\/2018: New Class:<\/p>\n

Classification series encompasses the work formerly performed by Patient Financial Services Specialist 1 (18081), Patient Financial Services Specialist 2 (18082), and Patient Financial Services Supervisor (18083). The Patient Financial Services series was inactivated at the effective date of the Patient Account Representative series.<\/p>\n","protected":false},"excerpt":{"rendered":"

UW CODE AND REPRESENTATIVE GROUP 18171 (NE S SEIU 925 Non Supv) 22920 (NE H NI SEIU 925 Non Supv) CLASS SERIES CONCEPT Process and resolve patient accounts receivable. 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