{"id":4857,"date":"2024-03-06T12:23:36","date_gmt":"2024-03-06T20:23:36","guid":{"rendered":"https:\/\/hr.uw.edu\/comp\/?page_id=4857"},"modified":"2025-05-22T14:22:59","modified_gmt":"2025-05-22T21:22:59","slug":"patient-services-rep-coordinator","status":"publish","type":"page","link":"https:\/\/hr.uw.edu\/comp\/classified-staff\/patient-services-rep-coordinator\/","title":{"rendered":"Patient Services Rep Coordinator"},"content":{"rendered":"

UW CODE AND REPRESENTATIVE GROUP<\/strong><\/p>\n

18078 (NE S SEIU 925 Non Supv)
\n22491 (NE H NI SEIU 925 Non Supv)<\/p>\n

BASIC FUNCTION<\/strong><\/p>\n

Solely coordinate the daily patient flow in patient care areas; triage patient telephone calls to medical staff and schedule various appointments.<\/p>\n

DISTINGUISHING CHARACTERISTICS<\/strong><\/p>\n

Under general direction, independently coordinate all operational support functions in a patient care area such as overseeing the environmental conditions of the office and patient waiting areas; coordinating non-medical equipment repairs; inventorying and ordering office supplies; assisting in the orientation of new residents, etc. to clerical procedures, and participating in the preparation and maintenance of policies and procedures.<\/p>\n

TYPICAL WORK<\/strong><\/p>\n

Oversee environmental conditions of office and patient waiting area including lighting, seating, literature and safety factors; arrange corrective measures;<\/p>\n

Prepare requests for minor repairs of non-medical equipment; monitor progress of approved work orders;<\/p>\n

Inventory and order office supplies;<\/p>\n

Receive patients; verify and update patient demographic and financial information using on-line system;<\/p>\n

Respond to patient questions; provide directions to specified areas such as various labs, parking and eating facilities;<\/p>\n

Make telephone assessment of patient problem and severity of condition; schedule new, return and procedure appointments consistent with patient needs and scheduling guidelines;<\/p>\n

Assist in orienting new attendings, residents, students and staff to the clerical operating procedures;<\/p>\n

Collect and enter in on-line computer system patient demographic and financial information;<\/p>\n

Enter appointment information in on-line appointment system; maintain system by entering cancelled and rescheduled appointments;<\/p>\n

Triage patient telephone calls for nurse or nurse team; obtain necessary information for the return call; initiate emergency procedure when necessary; document call by completing a telephone triage form;<\/p>\n

Communicate information on hospital programs to patients, referral agencies, University departments, physicians and the community;<\/p>\n

Communicate basic insurance information to patients;<\/p>\n

Coordinate medical records, referrals, special forms, and charge documents to facilitate patient check-in and check-out;<\/p>\n

Indicate initiation and return of charge documents for each patient each day; audit charge documents for accuracy; batch and submit charge documents to charge coordinator;<\/p>\n

Perform general clerical duties such as answering and screening telephone calls, processing mail, assembling and sending information to patients;<\/p>\n

Participate in preparation and maintenance of policies and procedures for area of responsibility;<\/p>\n

Perform related duties as required.<\/p>\n

MINIMUM QUALIFICATIONS<\/strong><\/p>\n

High school graduation AND three years of office experience in a medical or dental setting.<\/p>\n

Equivalent education and\/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and\/or registration.<\/p>\n

CLASSIFICATION HISTORY<\/strong><\/p>\n

02\/15\/1991: New Class
\n06\/01\/2005: CSR Class Conversion<\/p>\n","protected":false},"excerpt":{"rendered":"

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