{"id":4855,"date":"2024-03-06T00:00:00","date_gmt":"2024-03-06T08:00:00","guid":{"rendered":"https:\/\/hr.uw.edu\/comp\/?page_id=4855"},"modified":"2026-06-27T19:01:12","modified_gmt":"2026-06-28T02:01:12","slug":"patient-services-specialist-educator-quality-assurance","status":"publish","type":"page","link":"https:\/\/hr.uw.edu\/comp\/patient-services-specialist-educator-quality-assurance\/","title":{"rendered":"Patient Services Specialist – Educator\/Quality Assurance"},"content":{"rendered":"

UW CODE AND REPRESENTATIVE GROUP<\/strong><\/p>\n

18094 (NE S SEIU 925 Non Supv)
\n22504 (NE H NI SEIU 925 Non Supv)<\/p>\n

18725 (NE S WFSE HMC)
\n22789 (NE H NI WFSE HMC)<\/p>\n

BASIC FUNCTION<\/strong><\/p>\n

For an entire medical center, use knowledge and experience to establish and maintain education and\/or quality assurance programs to enhance patient care support services and utilization of systems. Design and update curricula for patient services staff orientation, training and in-service education programs. Train Patient Services Specialists to ensure accurate and consistent data entry and application of procedures to optimize charge capture. May deliver training and in-service education of Patient Support Service Specialist staff or may design and update trainings and in-services to be delivered by others.<\/p>\n

DISTINGUISHING CHARACTERISTICS<\/strong><\/p>\n

Under general direction, establish and maintain quality assurance program and\/or in-service education programs for all patient support services staff within a division.<\/p>\n

TYPICAL WORK<\/strong><\/p>\n

Coordinate the patient support services quality assurance program for a division; participate in hospital-wide quality assurance activities;<\/p>\n

Train staff on current practice to insure compliance with policies and procedures as related to patient support services and charge capture process;<\/p>\n

Develop curricula for and conduct in-service education programs; consult with management, technical, and medical staff to develop goals and objectives of in-service education; schedule and publicize in-service programs; maintain in-service education records; coordinate education programs;<\/p>\n

Monitor monthly indicators on selected criteria for each area of the department; analyze and evaluate data collected from the indicators; identify and report trends;<\/p>\n

Contribute to the development of departmental policies and procedures related to quality assurance and continuing education; maintain policy and procedure manual; ensure compliance with regulatory standards and hospital policy;<\/p>\n

Maintain and update regulatory\/training\/QA library, website or other regulatory\/training\/QA resources;<\/p>\n

Coordinate orientation of staff;<\/p>\n

File and distribute reports;<\/p>\n

May utilize quality assurance data to modify existing training curricula or to create new training curricula;<\/p>\n

May assist in technique standardization projects and\/or quality assurance program;<\/p>\n

May conduct, analyze and report on staff and customer satisfaction surveys;<\/p>\n

Perform related duties as required.<\/p>\n

MINIMUM QUALIFICATIONS<\/strong><\/p>\n

High School graduation or equivalent AND four years of Patient Support Service Specialist experience;<\/p>\n

OR Bachelors’ Degree in a related field and two years of Patient Support Service Specialist experience.<\/p>\n

Equivalent education and\/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and\/or registration.<\/p>\n

CLASSIFICATION HISTORY\u00a0<\/strong><\/p>\n

01\/01\/2007: New Class<\/p>\n","protected":false},"excerpt":{"rendered":"

UW CODE AND REPRESENTATIVE GROUP 18094 (NE S SEIU 925 Non Supv) 22504 (NE H NI SEIU 925 Non Supv) 18725 (NE S WFSE HMC) 22789 (NE H NI WFSE HMC) BASIC FUNCTION For an entire medical center, use knowledge and experience to establish and maintain education and\/or quality assurance programs to enhance patient care support services and utilization of systems. Design and update curricula for patient services staff orientation, training and in-service education programs. Train Patient Services Specialists to…<\/p>\n","protected":false},"author":49,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"no","slim_seo":{"title":"Patient Services Specialist - Educator\/Quality Assurance - Compensation","description":"UW CODE AND REPRESENTATIVE GROUP 18094 (NE S SEIU 925 Non Supv) 22504 (NE H NI SEIU 925 Non Supv) 18725 (NE S WFSE HMC) 22789 (NE H NI WFSE HMC) BASIC FUNCTION"},"footnotes":""},"categories":[],"class_list":["post-4855","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/4855","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/comments?post=4855"}],"version-history":[{"count":1,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/4855\/revisions"}],"predecessor-version":[{"id":11521,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/4855\/revisions\/11521"}],"wp:attachment":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/media?parent=4855"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/categories?post=4855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}