{"id":4853,"date":"2024-03-06T00:00:00","date_gmt":"2024-03-06T08:00:00","guid":{"rendered":"https:\/\/hr.uw.edu\/comp\/?page_id=4853"},"modified":"2026-06-27T19:01:12","modified_gmt":"2026-06-28T02:01:12","slug":"patient-services-specialist-supervisor","status":"publish","type":"page","link":"https:\/\/hr.uw.edu\/comp\/patient-services-specialist-supervisor\/","title":{"rendered":"Patient Services Specialist – Supervisor"},"content":{"rendered":"

UW CODE AND REPRESENTATIVE GROUP<\/strong><\/p>\n

18095 (NE S SEIU 925 Supv)
\n22505 (NE H NI SEIU 925 Supv)<\/p>\n

CLASS SERIES CONCEPT<\/strong><\/p>\n

Coordinate the daily patient flow and provide patient support services in an admitting, registration or patient care area in a medical center.<\/p>\n

BASIC FUNCTION<\/strong><\/p>\n

Supervise staff in the Patient Services Specialists class series, and\/or other assigned staff, direct the day-to-day clerical support operations and perform the work of supervised staff.<\/p>\n

DISTINGUISHING CHARACTERISTICS<\/strong><\/p>\n

With delegated authority, interview, recommend selection of applicants, conduct training, assign and schedule work, act upon leave requests, conduct performance evaluations and recommend disciplinary actions.<\/p>\n

Under general direction, direct and perform the clerical and technical functions of assigned admitting, registration or patient care area (s).<\/p>\n

TYPICAL WORK<\/strong><\/p>\n

Interview applicants and make recommendations for hire;<\/p>\n

Train and orient new employees and\/or volunteers to department;<\/p>\n

Assign employee schedules, establish plan for emergency staff coverage and act upon leave requests;<\/p>\n

May manage staff records including timekeeping records, obtain appropriate approvals and submit payroll.<\/p>\n

Review and correct the work performed by others for compliance with established procedures;<\/p>\n

Conduct employee performance evaluations;<\/p>\n

Recommend disciplinary actions;<\/p>\n

Prepare reports, manages relevant databases and data;<\/p>\n

Identify and resolve problems or unusual situations; recommend changes to work flow, assignments, policies, procedures, etc. as necessary;<\/p>\n

Monitor and evaluate policies and procedures to suggest operational changes;<\/p>\n

Coordinate specialized departmental activities;<\/p>\n

Assists in the preparation and maintenance of provider and clinic schedules;<\/p>\n

May participate in budget preparation and administration;<\/p>\n

May work with management, ED\/QA and other staff on process improvements, developing training courses and planning ED\/QA activities for staff.<\/p>\n

May Participate in monitoring quality assurance plans;<\/p>\n

Perform the work of the Patient Services Specialist levels 1, 2, 3, Lead and QA\/Educator positions.<\/p>\n

Perform related duties as required.<\/p>\n

MINIMUM QUALIFICATIONS<\/strong><\/p>\n

Bachelor’s Degree in a medically related or public relations field AND Four years of experience as a Patient Services Specialist<\/p>\n

OR High School graduation or equivalent and four years experience as a Patient Services Specialist and a UW Supervisory Skill Certificate;<\/p>\n

Equivalent education and\/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and\/or registration.<\/p>\n

CLASSIFICATION HISTORY\u00a0<\/strong><\/p>\n

01\/01\/2007: New Class<\/p>\n","protected":false},"excerpt":{"rendered":"

UW CODE AND REPRESENTATIVE GROUP 18095 (NE S SEIU 925 Supv) 22505 (NE H NI SEIU 925 Supv) CLASS SERIES CONCEPT Coordinate the daily patient flow and provide patient support services in an admitting, registration or patient care area in a medical center. BASIC FUNCTION Supervise staff in the Patient Services Specialists class series, and\/or other assigned staff, direct the day-to-day clerical support operations and perform the work of supervised staff. DISTINGUISHING CHARACTERISTICS With delegated authority, interview, recommend selection of…<\/p>\n","protected":false},"author":49,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"class_list":["post-4853","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/4853","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/comments?post=4853"}],"version-history":[{"count":1,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/4853\/revisions"}],"predecessor-version":[{"id":11520,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/4853\/revisions\/11520"}],"wp:attachment":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/media?parent=4853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}