{"id":4404,"date":"2024-01-17T00:00:00","date_gmt":"2024-01-17T08:00:00","guid":{"rendered":"https:\/\/hr.uw.edu\/comp\/?page_id=4404"},"modified":"2026-06-27T18:59:33","modified_gmt":"2026-06-28T01:59:33","slug":"telecommunications-analyst-1","status":"publish","type":"page","link":"https:\/\/hr.uw.edu\/comp\/telecommunications-analyst-1\/","title":{"rendered":"Telecommunications Analyst 1"},"content":{"rendered":"

UW CODE AND REPRESENTATIVE GROUP<\/strong><\/p>\n

17288 (NE S SEIU 925 Non Supv)
\n22273 (NE H NI SEIU 925 Non Supv)<\/p>\n

CLASS SERIES CONCEPT<\/strong><\/p>\n

Receive and coordinate requests for telephone equipment repair, configuration revisions and new installations.<\/p>\n

BASIC FUNCTION<\/strong><\/p>\n

Perform routine analysis tasks in a multi-vendor environment related to the provision of institutional telecommunication services at an institution having 7,000 lines or more.<\/p>\n

DISTINGUISHING CHARACTERISTICS<\/strong><\/p>\n

First level class of series; Under general supervision, perform routine analysis tasks such as analyzing equipment and system failures, analyzing service interruptions to determine vendor responsibility in equipment\/service failures, preparing specifications for reconfigurations and additions to existing equipment, assessing vendor response to end-user complaints, coordinating and scheduling multi-vendor repair activities and maintaining equipment inventory and configuration records.<\/p>\n

TYPICAL WORK<\/strong><\/p>\n

Analyze user reports of telephone system malfunction; identify the responsible vendor;<\/p>\n

Prepare detailed specification documents for acquisition of appropriate vendor equipment and services for reconfigurations and additions to existing equipment;<\/p>\n

Analyze user requests for reconfiguration of and\/or new additions to telephone equipment and services; record and transcribe such requests onto internal coordination documents for workload monitoring and dissemination to available staff;<\/p>\n

Schedule and coordinate multi-vendor repair and installation activities;<\/p>\n

Assess vendor response to end-user complaints;<\/p>\n

Maintain internal records of repairs, new service requests and equipment and inventory configurations;<\/p>\n

Review vendor invoicing for telephone equipment and services; assist with any required rebill and explain such rebilling to users as necessary;<\/p>\n

Perform related duties as required.<\/p>\n

MINIMUM QUALIFICATIONS<\/strong><\/p>\n

Two years of college or accredited telecommunications training, AND two years of experience in CENTREX and\/or PBX systems service order processing activities involving analysis techniques and telephone installation and repair or equivalent; OR, an equivalent combination of qualifying experience and education.<\/p>\n

Equivalent education and\/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and\/or registration.<\/p>\n

CLASSIFICATION HISTORY<\/strong><\/p>\n

01\/03\/1973: New Class
\n03\/18\/1976: Revise Title & Class
\n02\/21\/1986: Revise Class
\n07\/02\/1990: Revise MQ
\n05\/01\/2000: New to CSA
\n06\/01\/2005: CSR Class Conversion<\/p>\n","protected":false},"excerpt":{"rendered":"

UW CODE AND REPRESENTATIVE GROUP 17288 (NE S SEIU 925 Non Supv) 22273 (NE H NI SEIU 925 Non Supv) CLASS SERIES CONCEPT Receive and coordinate requests for telephone equipment repair, configuration revisions and new installations. BASIC FUNCTION Perform routine analysis tasks in a multi-vendor environment related to the provision of institutional telecommunication services at an institution having 7,000 lines or more. DISTINGUISHING CHARACTERISTICS First level class of series; Under general supervision, perform routine analysis tasks such as analyzing equipment…<\/p>\n","protected":false},"author":49,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"no","slim_seo":{"title":"Telecommunications Analyst 1 - Compensation","description":"UW CODE AND REPRESENTATIVE GROUP 17288 (NE S SEIU 925 Non Supv) 22273 (NE H NI SEIU 925 Non Supv) CLASS SERIES CONCEPT Receive and coordinate requests for telep"},"footnotes":""},"categories":[],"class_list":["post-4404","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/4404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/comments?post=4404"}],"version-history":[{"count":1,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/4404\/revisions"}],"predecessor-version":[{"id":11366,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/4404\/revisions\/11366"}],"wp:attachment":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/media?parent=4404"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/categories?post=4404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}