{"id":4398,"date":"2024-01-17T00:00:00","date_gmt":"2024-01-17T08:00:00","guid":{"rendered":"https:\/\/hr.uw.edu\/comp\/?page_id=4398"},"modified":"2026-06-27T18:59:31","modified_gmt":"2026-06-28T01:59:31","slug":"telephone-communications-operator","status":"publish","type":"page","link":"https:\/\/hr.uw.edu\/comp\/telephone-communications-operator\/","title":{"rendered":"Telephone Communications Operator"},"content":{"rendered":"<p><strong>UW CODE AND REPRESENTATIVE GROUP<\/strong><\/p>\n<p>18631 (NE S WFSE HMC)<br \/>\n22707 (NE H NI WFSE HMC)<\/p>\n<p><strong>CLASS SERIES CONCEPT<\/strong><\/p>\n<p>Facilitate telephone communications operations in an institution setting.<\/p>\n<p><strong>BASIC FUNCTION<\/strong><\/p>\n<p>Receive and route incoming calls on an institution telephone switching system.<\/p>\n<p><strong>DISTINGUISHING CHARACTERISTICS<\/strong><\/p>\n<p>Single class &#8211; no series.<\/p>\n<p><strong>TYPICAL WORK<\/strong><\/p>\n<p>Receive and route incoming telephone calls to appropriate departments or personnel, place local and long distance calls; transfer calls; record and relay messages;<\/p>\n<p>Maintain log of calls as required by institution policy and procedures;<\/p>\n<p>Operate TTY\/TDY system and facsimile process transfer equipment;<\/p>\n<p>Respond to telephone and in-person requests for information;<\/p>\n<p>Maintain institution locator files; locate personnel when necessary;<\/p>\n<p>Carry out institution emergency telephone procedures when necessary;<\/p>\n<p>Perform clerical duties such as typing, filing and receiving and routing visitors in conjunction with telephone duties;<\/p>\n<p>May show substitute operator how to operate equipment;<\/p>\n<p>Perform related duties as required.<\/p>\n<p><strong>MINIMUM QUALIFICATIONS<\/strong><\/p>\n<p>High School Diploma, or GED Certificate; AND six months of relevant work experience. Six months of additional qualifying experience may substitute for required education.<\/p>\n<p>Equivalent education and\/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and\/or registration.<\/p>\n<p><strong>CLASSIFICATION HISTORY<\/strong><\/p>\n<p>01\/03\/1973: New Class<br \/>\n01\/18\/1974: Revise Title<br \/>\n06\/17\/1983: Revise Title &amp; Class<br \/>\n07\/02\/1990: Revise MQ<br \/>\n06\/01\/2005: CSR Class Conversion<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UW CODE AND REPRESENTATIVE GROUP 18631 (NE S WFSE HMC) 22707 (NE H NI WFSE HMC) CLASS SERIES CONCEPT Facilitate telephone communications operations in an institution setting. BASIC FUNCTION Receive and route incoming calls on an institution telephone switching system. DISTINGUISHING CHARACTERISTICS Single class &#8211; no series. TYPICAL WORK Receive and route incoming telephone calls to appropriate departments or personnel, place local and long distance calls; transfer calls; record and relay messages; Maintain log of calls as required by institution&#8230;<\/p>\n","protected":false},"author":49,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"no","slim_seo":{"title":"Telephone Communications Operator - Compensation","description":"UW CODE AND REPRESENTATIVE GROUP 18631 (NE S WFSE HMC) 22707 (NE H NI WFSE HMC) CLASS SERIES CONCEPT Facilitate telephone communications operations in an instit"},"footnotes":""},"categories":[],"class_list":["post-4398","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/4398","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/comments?post=4398"}],"version-history":[{"count":1,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/4398\/revisions"}],"predecessor-version":[{"id":11363,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/pages\/4398\/revisions\/11363"}],"wp:attachment":[{"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/media?parent=4398"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hr.uw.edu\/comp\/wp-json\/wp\/v2\/categories?post=4398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}