Compensation

Telephone Communications OPR Lead-Hosp

UW CODE AND REPRESENTATIVE GROUP

17285 (NE S SEIU 925 Non Supv)
22270 (NE H NI SEIU 925 Non Supv)

BASIC FUNCTION – Lead

Lead operators engaged in operating an institution telephone switching system.

BASIC FUNCTION – Hospital Lead

Lead operators engaged in operating a telephone switching system serving an institution and teaching hospital or medical center.

DISTINGUISHING CHARACTERISTICS – Lead

Under general supervision, lead Telephone Communications Operators.

DISTINGUISHING CHARACTERISTICS – Hospital Lead

Under general supervision, lead Telephone Communications Operators – Hospital.

TYPICAL WORK

Regularly assign, instruct and check the work of employees;

Assist in the training of Telephone Communications Operators/Telephone Communications Operators – Hospital; instruct on departmental, institution and emergency procedures;

Monitor Telephone Communications Operators/Telephone Communications Operators – Hospital to ensure that departmental, institutional and emergency procedures are followed; report problems to supervisors;

Perform the duties of Telephone Communications Operators/Telephone Communications- Operators – Hospital;

May issue pagers or keys in accordance with established procedures;

May monitor telecommunications equipment and initiate established procedures;

Perform related duties as required.

MINIMUM QUALIFICATIONS – UW Contract Classified

High School Diploma, or GED Certificate; AND two years of experience as a Telephone Communications Operator/Telephone Communications Operator – Hospital. Six months of additional qualifying experience may substitute for required education.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

CLASSIFICATION HISTORY

  • New Class: 2-07-73
  • Revise Title & Class: 6-17-83
  • Revise MQ: 7-2-90
  • CSR Class Conversion (mc): 06-01-05
  • Updates to DCs and typical work: 05-16-23