Benefits

UW CareLink

UW CareLink connects you with experts who help you or your family members navigate life’s challenges. You get free, confidential access to guidance consultants who provide:

  • Counseling
  • Legal advice
  • Financial guidance
  • Elder care assistance
  • Work-Life solutions
  • Consultation for managers
  • Critical and traumatic incident response services

If you need help with any of these issues, don’t hesitate to reach out to Carelink:

Call UW CareLink
24 hours a day, 7 days a week
866-598-3978
TDD 800-697-0353
UW CareLink website
To sign in, under the register tab:
Enter UW
for the organization code.


UW CareLink is the employee assistance program provided for PEBB benefits-eligible UW employees, their dependents, and other household members. Initial services are provided at no cost, and the call is toll-free. UW CareLink is available nationwide 24 hours a day, 7 days a week. (For TDD 800-697-0353).

There are many issues, big or small, that you might want help with — stress, relationships or grief, among many others. Perhaps you feel stuck or that life’s overly complicated. Or, maybe you have a difficult decision to make.

UW CareLink provides someone to talk to when life’s challenges arrive. Work with a guidance consultant to help you sort through your concerns to make your life easier. You receive five free in-person counseling sessions for each issue you work to solve. UW CareLink can match you with counselors who are the right fit for your situation and who have offices near your work or home.

These sessions are confidential and are not recorded on your medical record. You don’t have to fill out insurance forms or make a copay; although if you want long-term counseling, UW CareLink helps arrange that through your health insurance.

Get started by calling UW CareLink: 866-598-3978 FREE (For TDD 800-697-0353). The program is staffed by experienced, caring clinicians who are available by phone or online 24 hours a day, seven days a week.

It’s hard to know where to start when you need legal advice. Call UW CareLink — they will talk with you about your situation and schedule a phone appointment for you with one of their in-house attorneys. If you need immediate help, you can be connected to an attorney directly. If you need representation, a local attorney will be located and you will receive a 30-minute consultation; if you continue to work with the attorney after the advising session, you’ll get a 25 percent fee reduction. Examples of legal areas covered include:

  • Family law matters, including divorce, custody, child support and adoption
  • Real estate and foreclosure questions
  • Wills and trusts
  • Landlord/tenant issues, including eviction and lease questions
  • Bankruptcy and credit issues
  • Immigration concerns
  • General legal advice

Dealing with finances is often complicated, tedious and stressful. Make things easier on yourself with guidance from a financial coach. Call UW CareLink and they will talk with you about your specific situation and schedule a phone appointment for you with one of their in-house financial experts. Topics include:

  • Budgeting, retirement and estate planning
  • Financing for college
  • Tax and real estate questions
  • Credit care and debt management
  • Investment options
  • Mortgages, loans and refinancing

Get help making decisions about the care of an aging parent or chronically ill adult. UW CareLink connects you with an elder care professional who works to understand your situation and provide guidance. You’ll get assistance developing a personalized care approach and finding direct care services.

UW CareLink specialists provide qualified referrals and resources for just about anything on your to-do list, such as:

  • Hiring movers or home repair contractors
  • Locating pet care
  • Finding childcare
  • Housing searches
  • Sending a child off to school

UW CareLink offers several services that help managers effectively lead their teams.

Traumatic workplace incident response
UW CareLink provides a range of services for you and your team in the event of a traumatic workplace event, which could include:

  • a coworker’s serious illness, death or suicide
  • a threatening or violent work incident
  • a man-made or natural disaster

Contact your UWHR-Consultant to learn how UW CareLink can support your team through facilitated discussions and on-site consultations. Find your UWHR-Consultant’s contact information using our UWHR Directory.

Management consultation
UW CareLink helps you maintain a positive, productive work environment by providing coaching on how to handle difficult employee interactions.

Call UW Carelink at 866-598-3978 for guidance on addressing behavioral concerns, talking to an employee about performance, or managing other workplace issues.

Training and workshops

Contact your UW Human Resources Consultant to inquire about UW Carelink’s one-hour training sessions.  These training sessions can provide your team with an overview of topics, including:

  • Emotional intelligence
  • Conflict resolution
  • Resiliency
  • Work-life balance
  • Communication

Find your UWHR-Consultant’s contact information using our UWHR Directory.


What to expect when you call

When you call UW CareLink, you’ll speak with a multilingual master’s level or above guidance counselor who listens to you and assesses your needs.

The guidance counselor first asks you basic demographic questions such as your name, job and work location. Your personal information is confidential and not shared with the University. The UW only sees aggregated data that helps program administrators understand how people use the UW CareLink service.

The guidance counselor will answer your questions, and if needed, refer you to a counselor or other appropriate resources. If your situation is urgent, the counselor is trained to begin solving it immediately.

Online resources

The UW CareLink website is your go-to site for expert information and tools on the issues that matter most to you: relationships, work, school, parenting, wellness, legal, financial, free time and much more. Resources are available as articles, podcasts, videos, slideshows, on-demand training, online communities and chat, “Ask a Guidance Consultant™” personal responses to your questions.

To sign in, under the register tab, enter UW for the organization code. You will then be asked to set up your personal login account.