Professional & Organizational Development

Building on Emotional Intelligence: Transforming Communication Through Empathy

Building on Emotional Intelligence: Transforming Communication Through Empathy (Q0950)

Monday, December 11, 9:00 a.m. — 4:00 p.m. ($150)

Being more effective in communicating is a common goal for everyone, whether at work or home. Practicing empathy is an important aspect of being a better communicator, but is frequently overlooked. Empathy is a familiar concept, but one that is often misunderstood and underused. In this interactive course, participants learn and practice specific skills that enhance both their understanding of and comfort level with using empathy. Specific benefits of empathy include: transforming workplace conflict into mutually satisfying solutions, gaining confidence in initiating difficult conversations, and improving relationships both at work and in your personal life.

NOTE: This workshop builds on content from Q0110 Emotional Intelligence. Empathy is a core component of emotional intelligence, and a known contributor to effective interpersonal relations and communication.

Instructor: Chuck Pratt

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