Competencies are skills or behaviors that are essential for success in specific roles. Professional & Organizational Development has identified the following competencies for UW staff and leaders. Competencies are mapped to POD offerings and are clustered in five areas of excellence: individual, interpersonal, operational, leadership, and organizational.
- Accountability and integrity
- Building effective teams
- Change and resilience
- Collaboration and teamwork
- Conflict management
- Customer focus
- Developing employees
- Hiring and staffing
- Information and technology
- Innovation and creativity
- Interpersonal savvy
- Managing and measuring work
- Organizational acumen
- Planning and prioritization
- Problem solving and decision making
- Process and project management
- Race, equity, and difference
- Speaking and presenting
- Strategic ability
- UW policies and systems
- Written communications
Make sure to save POD’s Guide to Workplace Competencies (PDF) so you can easily identify courses, services, and resources that relate to competencies you wish to develop.
Competency Spotlight: Customer Focus
Because we all contribute to the University, its internal and external customers, and a culture of service.
Improve your ability to anticipate and meet customers’ needs, maintain effective relationships with customers, and provide exceptional service.
Explore our current offerings that will help you develop the competency your customer focus:
- Communication Style: Creating Positive Relationships and Results (Q0030)
- Customer Service Excellence (Q0220)
- Difficult People and Difficult Behavior: Tips, Tactics, and Tools (Q0050)
- Master Process Planning (Q1160)
- Thinking on Your Feet (Q1460)
Consulting services and resources: